Apprentice Customer Service Assistant HUGHES CHEMISTS (NORTHERN) LTD

This is a great opportunity for a Customer Service Apprentice to work alongside the pharmacist. You will be assisting with dispensing medicines and dealing with customers on a daily basis. The pharmacist will also support you with in-house training and progress onto other courses with your progression.

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Closing date: 04 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday; 9.00am - 6.30pm. Saturday; 9.00am - 12.30pm (Breaks to be confirmed).

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is an exciting opportunity within a busy local chemist for an Apprentice Retail/Customer Service Assistant.

The duties will include:

  • General retail duties
  • Serving customers
  • Answering incoming calls
  • Assisting with dispensary
  • Assembling prescriptions
  • Keeping stock up to date
  • General cleaning duties

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

  • Great prospects for progression to a permanent Assistant role for the right candidate
  • Other qualifications can be obtained on the progression of the apprenticeship programme, which may include pharmacy-related qualifications
  • In house National Pharmacy Association Medicines Counter Dispensing Course, will be included after a 6 month on programme period
  • Future years pharmacy technicians' course availability

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative, Non judgemental, Patience, Good attendance record


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Desired

Things to consider

This apprenticeship wage is above the NMW for apprentices and will be monitored on a regular basis where the apprentice is progressing within the role. The apprentice will be expected to work alternate Saturday mornings, but will have a morning off during the week to compensate for this.

About the employer

As a leading European network of independent pharmacies, Alphega Pharmacy prides itself on the role it plays in your local community. Our friendly, professional Pharmacy team takes the time to understand your health and wellbeing needs before offering solutions or advice. And we’ll always explain things in a simple and helpful way. Today we have more than 1000 member pharmacies across the UK and stores in nine European countries. Our aim is to improve the health and wellbeing of communities by delivering a future vision for independent community pharmacy. We believe that the value of pharmacists lies in being a provider of advice, services, and medicines.




Hughes Chemist

Madeley Road



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Training provider



Mandy Hodson

01924 614523

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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