Apprentice IT Support Technician HALESOWEN COLLEGE OF FURTHER EDUCATION
To work as part of the College’s IT Support Team to provide first and second line hardware and software support to all users of IT across the College’s growing number of sites. As part of your position you will be installing and configuring IT equipment including computers, laptops, mobile phones, desktop phones, printers, network devices (including switches) and other peripherals.
Closing date: 06 Oct 2023
Apprenticeship summary
-
Annual wage
£10,158.72
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday - Thursday, 08:00 - 21:00 and Friday, 08:00 - 17:00 with occasional Saturday’s during College term time.
Total hours per week: 37
-
Expected duration
18 Months
-
Possible start date
06 Nov 2023
-
Date posted
11 Sep 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000197573
-
Positions
1 available
What will the apprentice be doing?
- Recognising when an issue requires escalation to the Senior Technicians, Network Manager, or external agencies
- Liaising with staff to enable the effective delivery of the curriculum, including informal one on one and small group training on the use of IT equipment
- Provide support to visiting speakers and external events held within college
- Providing technical support to staff and students with hardware and software problems
- Routine maintenance of IT equipment including the replacement of consumable items
- Installing and updating software as necessary
- To ensure that projectors and interactive displays are available to staff and provide support for their effective use
- To ensure that the safety of the equipment conforms with the Health and Safety Act and the Electricity at Work regulations
- Assisting the Network manager and senior technicians with keeping logs of equipment faults, equipment serial numbers, movement of IT equipment and software
- Ensuring security and protection of college systems to prevent misuse and malware
What training will the apprentice take and what qualification will the apprentice get at the end?
- IT Solutions Technician Level 3 Apprenticeship Standard
- You will be expected to attend Halesowen College one day per week, to work towards your qualification
- You will be allocated with an assessor who will visit you within the workplace every 8 weeks
What is the expected career progression after this apprenticeship?
- On succesful completion, you will receive an Level 3 qualification in IT solutions
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
HALESOWEN COLLEGE OF FURTHER EDUCATION
Address
Whittingham Road
Halesowen
West Midlands
B63 3NA
Training
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.