Apprentice IT Support Technician AIREDALE INTERNATIONAL AIR CONDITIONING LIMITED

An excellent opportunity has arisen for an Apprentice IT Support Technician within the Leeds IT department for an individual excited about beginning their journey into IT. You will be monitoring and processing incoming requests & incidents into the Global IT Helpdesk. The successful candidate will be supported to undertake a Level 3 IT Diploma.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Thursday 8am to 4.30pm and 8am to 3.30pm Friday.

    Total hours per week: 39.0

  • Expected duration

    18 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000197446

  • Positions

    1 available

What will the apprentice be doing?

  • Monitoring and processing incoming IT Support telephone calls
  • Monitoring and processing incoming requests & incidents into the Global IT Helpdesk
  • Monitoring and processing incoming walk-up requests & incidents
  • Assessment, triage, initial investigation & assignment of Global IT Helpdesk tickets
  • Resolution of L1 Global IT Helpdesk incidents & requests
  • Working with external vendors or self, repair and maintain IT equipment
  • Provisioning of incoming employee IT access and equipment
  • Processing exiting employee IT access and equipment
  • Life-Cycle replacement execution
  • Execution of relevant projects within IT objectives

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release/equivalent to achieve Level 3 IT solutions technician qualification

What is the expected career progression after this apprenticeship?

Once qualified, it is anticipated that the candidate will continue their development within the team and progress within their career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 5) Essential
GCSE or equivalent Maths (Grade 5) Essential
GCSE or equivalent IT related subject (Grade 5) Desired

About the employer

As the lead UK air conditioning manufacturer, operating from our state-of-the-art 23,000m2 manufacturing facility in Rawdon, we work hard to be the best. Established in 1974, we have a strong history of innovation and quality that has allowed us to grow and develop into the world leading global company we are today. In the UK alone we have more than 700 employees and we are growing rapidly; as part of the Modine group we employ over 11,000 employees worldwide.

Employer

AIREDALE INTERNATIONAL AIR CONDITIONING LIMITED

Address

Rawdon Factory

Leeds Road

Rawdon

LS19 6JY

Contact

Rachel Phillips

rachel.m.phillips@airedale.com

01132391000

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Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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