Apprentice IT Support Technician AIREDALE INTERNATIONAL AIR CONDITIONING LIMITED
An excellent opportunity has arisen for an Apprentice IT Support Technician within the Leeds IT department for an individual excited about beginning their journey into IT. You will be monitoring and processing incoming requests & incidents into the Global IT Helpdesk. The successful candidate will be supported to undertake a Level 3 IT Diploma.
Closing date: 30 Sep 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Monday to Thursday 8am to 4.30pm and 8am to 3.30pm Friday.
Total hours per week: 39.0
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Expected duration
18 Months
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Possible start date
01 Oct 2023
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Date posted
11 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000197446
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Positions
1 available
What will the apprentice be doing?
- Monitoring and processing incoming IT Support telephone calls
- Monitoring and processing incoming requests & incidents into the Global IT Helpdesk
- Monitoring and processing incoming walk-up requests & incidents
- Assessment, triage, initial investigation & assignment of Global IT Helpdesk tickets
- Resolution of L1 Global IT Helpdesk incidents & requests
- Working with external vendors or self, repair and maintain IT equipment
- Provisioning of incoming employee IT access and equipment
- Processing exiting employee IT access and equipment
- Life-Cycle replacement execution
- Execution of relevant projects within IT objectives
What training will the apprentice take and what qualification will the apprentice get at the end?
- Day release/equivalent to achieve Level 3 IT solutions technician qualification
What is the expected career progression after this apprenticeship?
Once qualified, it is anticipated that the candidate will continue their development within the team and progress within their career.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 5) Essential
GCSE or equivalent IT related subject (Grade 5) Desired
About the employer
Employer
AIREDALE INTERNATIONAL AIR CONDITIONING LIMITED
Address
Rawdon Factory
Leeds Road
Rawdon
LS19 6JY
Contact
Rachel Phillips
rachel.m.phillips@airedale.com
01132391000
Training
Training provider
BALTIC TRAINING SERVICES LIMITED
Apprenticeship standard
IT solutions technician
Level 3 (A level)
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