Customer Service Assistant Apprentice NOVA TRAINING COLLEGE LTD

This customer service apprentice role is an excellent opportunity to learn and develop new skills and be a part of a successful team. Highly motivated, hard-working and tenacious individuals will be best suited to this role. If you would like to kickstart your career in customer service then this will be a perfect role for you!

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Closing date: 21 Jan 2024

Apprenticeship summary

  • Annual wage

    £9,609.60

  • Working week

    Monday - Friday, between 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    01 Feb 2024

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000197419

  • Positions

    1 available

What you will do in your working day

Duties will include:

  • Answering clients queries
  • Providing  required information to the clients by email
  • Creating/editing marketing templates
  • Providing general and specific information to clients
  • Other general admin duties

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if required)
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • The successful candidate can progress onto further training or into employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Nova Training College (NTC) is a leading Training Provider and Assessment Centre for vocational courses for over 10 years. These courses include Accounting, Electrical, Business, Health and Social Care, IT and many more. The mission of Nova Training College (NTC) is to ensure that through high-quality teaching and learning, our students gain the desired qualifications, obtain broad knowledge in their desired field, and the relevant skills and experience to allow them to achieve their career goals. We are an approved centre of various awarding bodies and also work in partnership with other organisations to deliver specialised training.

Employer

NOVA TRAINING COLLEGE LTD

Address

17 WESTMORELAND ROAD

THE HYDE

LONDON

NW9 9BW

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Training

Training provider

FIRST RUNG LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sabreena Valydon

svalydon@firstrung.org.uk

07495 464797

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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