IT Support Apprentice (Cringe Technologies) CRINGE TECHNOLOGIES LIMITED
Maintaining a comprehensive database of all support and fault requests and, with support, prioritizing according to need. Responding to faults raised through IT log system for all schools. Providing support to staff and pupils as required in relation to the technical aspects of IT hardware, software, and cloud-based software.
Closing date: 16 Oct 2023
Apprenticeship summary
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Annual wage
£13,000.00
Salary: £13,000 to £16,000
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Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
23 Oct 2023
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Date posted
08 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000197366
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Positions
1 available
What will the apprentice be doing?
- Due to the issues raised the successful candidate may be required to liaise with outside parties.
- Support various types of hardware including PC’s, Laptops, Tablets, Printers, Copiers, Interactive whiteboards/Panels, Sound Systems, and any other hardware/software not listed.
- Supporting the IT Manager in the effective operation and management of the IT network of all the schools.
- Supporting the IT Manager with the creation and management of all network user accounts, ensuring correct access rights in a domain environment.
- Supporting the installation of software/hardware as requested and maintaining a record of all installations carried out.
- Support with the creation of network shares and printers ensuring users have the correct access.
- Support with ongoing maintenance and upgrade of both hardware and operating systems.
- Supporting with the implementation of system and data backup procedures ensuring that in the event of data loss the backups are fully functional.
- Support with management of Google Workspace across the Schools.
- Ensuring that the security entry system is maintained, staff and visitors have relevant access and ID badges are issued.
- Producing reports as requested in relation to timekeeping.
- Supporting the maintenance of all email and distribution lists within the Trust.
- Support with Antivirus protection, ensuring the domain is regularly checked for viruses or malware.
What training will the apprentice take and what qualification will the apprentice get at the end?
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- CompTIA A+
- CompTIA Cloud Essentials+
- BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults.
- Support for the roll-out of installation and commission of new systems or upgrades.
Network Technician
- Installation and commission of networks.
- Maintenance or repair of network equipment.
- Installation, configuration or maintenance task on either ICT related hardware or software.
Digital Communications Technician
- Installation and commission of telecoms networks.
- Maintenance or repair of telecoms network equipment.
- Installation, configuration or maintenance task on either ICT related hardware or software.
What is the expected career progression after this apprenticeship?
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential
About the employer
Employer
CRINGE TECHNOLOGIES LIMITED
Address
116 HOLMESDALE
WALTHAM CROSS
EN8 8RB
Training
Training provider
FIREBRAND TRAINING LIMITED
Contact
Nathaniel Hamilton
Nathaniel.Hamilton@estio.co.uk
0113 3500 333
Apprenticeship standard
Information communications technician
Level 3 (A level)
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