IT Support Apprentice (Cringe Technologies) CRINGE TECHNOLOGIES LIMITED

Maintaining a comprehensive database of all support and fault requests and, with support, prioritizing according to need. Responding to faults raised through IT log system for all schools. Providing support to staff and pupils as required in relation to the technical aspects of IT hardware, software, and cloud-based software.

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Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage


    Salary: £13,000 to £16,000

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    08 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Due to the issues raised the successful candidate may be required to liaise with outside parties.
  • Support various types of hardware including PC’s, Laptops, Tablets, Printers, Copiers, Interactive whiteboards/Panels, Sound Systems, and any other hardware/software not listed.
  • Supporting the IT Manager in the effective operation and management of the IT network of all the schools.
  • Supporting the IT Manager with the creation and management of all network user accounts, ensuring correct access rights in a domain environment.
  • Supporting the installation of software/hardware as requested and maintaining a record of all installations carried out.
  • Support with the creation of network shares and printers ensuring users have the correct access.
  • Support with ongoing maintenance and upgrade of both hardware and operating systems.
  • Supporting with the implementation of system and data backup procedures ensuring that in the event of data loss the backups are fully functional.
  • Support with management of Google Workspace across the Schools.
  • Ensuring that the security entry system is maintained, staff and visitors have relevant access and ID badges are issued.
  • Producing reports as requested in relation to timekeeping.
  • Supporting the maintenance of all email and distribution lists within the Trust.
  • Support with Antivirus protection, ensuring the domain is regularly checked for viruses or malware.

What training will the apprentice take and what qualification will the apprentice get at the end?

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults.
  • Support for the roll-out of installation and commission of new systems or upgrades.

Network Technician

  • Installation and commission of networks.
  • Maintenance or repair of network equipment.
  • Installation, configuration or maintenance task on either ICT related hardware or software.

Digital Communications Technician

  • Installation and commission of telecoms networks.
  • Maintenance or repair of telecoms network equipment.
  • Installation, configuration or maintenance task on either ICT related hardware or software.

What is the expected career progression after this apprenticeship?

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Team working, Knowledge of operating systems, Knowledge of software, Knowledge of hardware, Ability to work under pressure, Ability to meet deadlines, To work independently, Have a methodical approach, The ability to prioritise


GCSE or equivalent English (Grade (A*-C/9-4 or equivalent)) Essential
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

At Cringe Technologies we understand that IT in schools has changed. Teachers, pupils, and administrators all need fast and efficient access to information. The choice of hardware, software, the infrastructure, and network are essential, not to mention security. With 15 years experience in education, Cringe Technologies provide specialist IT support for schools. We realise that schools often stumble over the same issues; not having a stable and reliable network, teaching staff not being confident enough with equipment to deliver effective lessons and knowing the computing curriculum properly to delivery accordingly. Cringe Technologies thrive to provide schools with the confidence stability and the passion to deliver great IT. The first thing we do is look at your network infrastructure then we enhance computing delivery. Schools are at the heart of everything we do. We always put your needs first. We’ll take care of all your IT, so that your teachers can get on with teaching and your children can get on with learning. Cringe Technologies is a small yet highly experienced IT Company. As a computer service company we specify, supply, install and support a complete range of products and services to our clients, including software, hardware, and networking solutions. For many clients we are their total IT Solution. We offer comprehensive IT support solutions tailored to meet your requirements. Cringe Technologies’ consultants are like another member of staff: they’ll be there every week and go the extra mile to drive progress. Our Technical support team enjoys an excellent reputation within schools. Our team also specialises in installing and supporting Ranger Primary, which we have configured and installed on many school curriculum networks. We also specialise in supporting and configuring Viglen curriculum systems, Apple Network, Servers, OS operating and hardware as well as Microsoft Server 2003/2008/2012 networks. Whether it is a small business or a school, our experienced team of consultants and fully qualified engineers will work to select, implement, and support the optimum solution to fulfil our clients needs.







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Training provider



Nathaniel Hamilton

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

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