Information Communications Technician first line support apprentice SWITCH BUSINESS GAS AND POWER LTD

Northern skills are recruiting on behalf of Jellyfish Energy. To join their busy team as an Information Communication Technician apprentice. The successful candidate will support with building PCs, upgrading hardware and answering customer queries.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday - Friday 9.00am - 17.00pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    22 Dec 2023

  • Date posted

    08 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000197333

  • Positions

    1 available

What you will do in your working day

• Installing software such as Microsoft Office and Windows
• Building computers and doing system backups, swapping out hard drives and upgrading
• First line tech support such as supporting with tickets, queries, debugging and resolving
• Fixing issues and ordering new equipment

The training you will be getting

  • Information Communication Technician Level 3 
  • One day per week day release
  • Newcastle office

What to expect at the end of your apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Team working, Creative

Qualifications

GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Jellyfish Energy, endeavours to offer affordable energy with great customer service, this role will allow you to join a team of experts, gain valuable experience and gain an industry-recognised qualification.

Employer

SWITCH BUSINESS GAS AND POWER LTD

Address

The Old Coroners Court

Close

Newcastle Upon Tyne

NE1 3RQ

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Training

Training provider

MIDDLESBROUGH COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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