Apprentice Business Administrator- Operations FIRST HOME IMPROVEMENTS (ENGLAND) LIMITED

Working as part of a small administration team your role is to assist the operational departments with their daily activities. The Operations Administrator will also successfully monitor, manage and action designated email inboxes and incoming mail for the company to ensure internal and external customers' queries are directed as appropriate.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,021.44 to £19,777.16

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.00pm (1-day finishing at 4pm). 30-minute break every day.

    Total hours per week: 36.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jan 2024

  • Date posted

    08 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • Monitoring and actioning of messages from designated company email inboxes
  • Updating our internal database with relevant notes, documents, and other relevant information
  • Communicating with our surveyors about the progress of their allocated contracts on a regular basis at appropriate stages (signed drawings/amendments/cancellations)
  • Contacting customers to schedule installations and update installations records
  • Maintaining and providing installation reports and service call reports
  • Applying and paying for planning applications
  • Overseeing the ‘parking’ of finance pipeline
  • Ordering materials (such as glass) and processing confirmations from our supply chain
  • Assisting other operation teams, when directed, to aid the smooth running of the operations administration support function

What training will the apprentice take and what qualification will the apprentice get at the end?

For the full apprenticeship, learners will complete:

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in maths

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

What is the expected career progression after this apprenticeship?

Opportunity to work as an employed Operations Administrator with First Home Improvements (England) Limited following a successful apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Accuracy, Able to multi-task, High level of dedication, Able to work to deadlines


GCSE or equivalent English and Maths (Grade 4/C or L2 Functional Skills) Desired

Things to consider

The building is located on a double story without the benefit of a lift. Candidates must be able to get to Lenwade (NR9 5LY) for work. We offer a basic salary, paid on a monthly basis. You will also be entitled to 33 days paid holiday per year (including bank holidays). Free on-site car parking is available, as well as a company pension, access to our Employee Assistance Scheme (EAS) to support mental health and social events throughout the year. Apprentices who do not have the entry requirements will be expected to attend additional Functional Skills sessions- these may fall on a separate day to the usual college delivery. Applicants who are currently undertaking or sitting GCSEs should include their predicted grades on their application. If successful for this position, you will be offered a conditional place on the apprenticeship, subject to you meeting the entry requirements listed above.

About the employer

First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First Home Improvements (England) Ltd engages more than 650 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) for the general public and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements (England) Ltd we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.




First Home Improvements Station Road Ind Est Lenwade



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Training provider



City College Norwich (Apprenticeships Team)

01603 773365

Apprenticeship standard

Business administrator

Level 3 (A level)

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