IT Support Technician Apprentice VOKTIS LTD
An IT Support Technician Apprentice (Level 3) is required. In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting. As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management. Duties include: providing first-line IT Support to Voktis Ltd and all its customers and providing on-site support to key clients.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Oct 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday - Friday, 8.30am - 5.30pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
13 Oct 2023
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Date posted
07 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000196977
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Positions
1 available
What will the apprentice be doing?
- Providing first-line IT Support to Voktis Ltd and all its customers
- Providing on-site support to key clients
- Providing monitoring for Network & Servers
- Taking phone calls on the Service Desk, handling Service portal tickets and emails
- Providing remote and on-site IT Support where required
- Monitoring the Service Desk for new issues
- Responding to system failures in a timely manner
- Creating and maintaining procedures for new and existing processes (SOPs)
- Troubleshooting customer technical faults and driving fault resolution
- Providing Project Support
- Performing miscellaneous job-related duties as assigned by the IT Support Team Lead and the Senior Leadership Team.
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 (A level) Standard:
- Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.
What is the expected career progression after this apprenticeship?
- After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 4) Essential
Things to consider
About the employer
Employer
VOKTIS LTD
Address
Suite 101
Earl Business Centre
Dowry Street
OL8 2PF
Training
Training provider
NOWSKILLS LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Oct 2023