IT Support Technician Apprentice VOKTIS LTD

An IT Support Technician Apprentice (Level 3) is required. In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting. As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management. Duties include: providing first-line IT Support to Voktis Ltd and all its customers and providing on-site support to key clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.30am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Providing first-line IT Support to Voktis Ltd and all its customers
  • Providing on-site support to key clients
  • Providing monitoring for Network & Servers
  • Taking phone calls on the Service Desk, handling Service portal tickets and emails
  • Providing remote and on-site IT Support where required
  • Monitoring the Service Desk for new issues
  • Responding to system failures in a timely manner
  • Creating and maintaining procedures for new and existing processes (SOPs)
  • Troubleshooting customer technical faults and driving fault resolution
  • Providing Project Support
  • Performing miscellaneous job-related duties as assigned by the IT Support Team Lead and the Senior Leadership Team.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 (A level) Standard:

  • Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

What is the expected career progression after this apprenticeship?

  • After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent maths (Grade 4) Essential

Things to consider

The candidate must be able to drive, as commute between offices based at OL8 2PF & M31 4QN is required & they will also be expected to be able to visit clients off site. The successful candidate must also be able to speak French, in order to liaise with French customers.

About the employer

Voktis began in 2013. From humble beginnings, supporting a few small schools, it has grown exponentially as more organisations wanted a better, more dynamic way to manage their IT. Voktis have a talented team of experts who are always striving to provide the best service and are always looking for new technologies to improve that service and their customers experience.




Suite 101

Earl Business Centre

Dowry Street


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Oct 2023