IT Apprentice Velocity Academy

Velocity Academy have an exciting new opportunity for an IT Apprentice working with them, a Training Provider, based in Leeds, providing IT advice, guidance, and technical support to all customers (via various engagement channels). This is a fantastic opportunity for someone to join a growing company and start an IT career.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000196954

  • Positions

    1 available

What will the apprentice be doing?

Your duties and responsibilities in this role will consist of:

  • Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
  • Provide excellent customer service as the first point of contact for all IT related service requests
  • Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
  • Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
  • Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
  • Act as customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
  • Knowing the right time to escalate issues to avoid delays in resolution

What training will the apprentice take and what qualification will the apprentice get at the end?

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: velocity-pt.co.uk

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.

Employer

Velocity Academy

Address

2 Marylebone Street

London

W1G 8JQ

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Training

Training provider

VELOCITY 1ST LIMITED

Contact

Tom Crossland

thomas.crossland@velocity-pt.co.uk

07887340679

Apprenticeship standard

Information communications technician

Level 3 (A level)

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