Ist Line IT Support Apprentice CLEARTECH COMMUNICATIONS LTD
A 1st line support technician handles technical issues and is the first point of contact for customers. They resolve simple technical issues and queries or escalate the problem to other support technicians.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023
Apprenticeship summary
-
Annual wage
£16,500.00
-
Working week
Mon to Fri 9am to 5pm
Total hours per week: 37.5
-
Expected duration
15 Months
-
Possible start date
10 Oct 2023
-
Date posted
07 Sep 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000196930
-
Positions
1 available
What will the apprentice be doing?
· Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged and managed via our CRM system.
· Dealing with internal IT support, supporting staff and customers with office 365, outlook, internal LAN/ network.
· Working with our other internal systems and platforms.
· Perform route cause analyses on issues and where appropriate investigate reasons and feed back to the team.
· Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team.
· Working as part of a team and feeding back to line Manager.
· Ability to work from own initiative.
· Taking calls and responding to emails.
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 Apprenticeship Standard:
Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient for you then NowSkills also provides live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.
Upon successful completion, you will receive a certification of your Level 3 ICT standard.
What is the expected career progression after this apprenticeship?
After completion of the apprenticeship, the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
CLEARTECH COMMUNICATIONS LTD
Address
1 ATLAS HOUSE
ST. GEORGES SQUARE
BOLTON
BL1 2HB
Training
Training provider
NOWSKILLS LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Oct 2023