Ist Line IT Support Apprentice CLEARTECH COMMUNICATIONS LTD

A 1st line support technician handles technical issues and is the first point of contact for customers. They resolve simple technical issues and queries or escalate the problem to other support technicians.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage

    £16,500.00

  • Working week

    Mon to Fri 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000196930

  • Positions

    1 available

What will the apprentice be doing?

· Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged and managed via our CRM system.

· Dealing with internal IT support, supporting staff and customers with office 365, outlook, internal LAN/ network.

· Working with our other internal systems and platforms.

· Perform route cause analyses on issues and where appropriate investigate reasons and feed back to the team.

· Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team.

· Working as part of a team and feeding back to line Manager.

· Ability to work from own initiative.

· Taking calls and responding to emails.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient for you then NowSkills also provides live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 ICT standard.

What is the expected career progression after this apprenticeship?

After completion of the apprenticeship, the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

We are Cleartech Communications Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based Customer Service & Customer Support teams. Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications solution. We are passionate about streamlining and simplifying business telecoms. Our customers are at the heart of our business, and we pride ourselves on understanding our customers’ needs and tailoring telecoms packages that meet their specific needs.

Employer

CLEARTECH COMMUNICATIONS LTD

Address

1 ATLAS HOUSE

ST. GEORGES SQUARE

BOLTON

BL1 2HB

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Training

Training provider

NOWSKILLS LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023