Information Communications Technician Apprentice PRONETIC LTD

Join our IT Managed Services Provider and kickstart your career with an ICT apprenticeship. Working with I.T. technologies, provide technical support to local businesses and deliver excellent customer service. If you're a beginner or looking for a career change, this is the perfect opportunity to learn and grow.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.30am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    15 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be the first point of contact for incoming calls and support request tickets. (Don’t worry, you won’t be doing this on day one, we wouldn’t throw you in at the deep end).

Your primary task is to judge which requests can be dealt with within 15 minutes (then deal with them) and allocate more demanding requests to the rest of the support desk team. Typical tasks include:

  • Troubleshoot user account issues
  • Diagnose and clarify whether faults are configuration issues, software or hardware related
  • Accurately record details of customer requests/faults and collect all relevant information so the optimum solution can be implemented

When you’re not taking calls, you’ll be:

  • Configuring new PCs and network equipment ready for installation on customer sites
  • Monitoring systems and networks for abnormal statuses

If you are the kind of person who likes getting practical work then you could get involved with work at customer sites with anything from simple installations, like setting up kit for new users (laptops, docks, keyboards, monitors & printers) to assisting with network cable installations.

You’ll be joining an incredibly supportive team that looks out for each other.

This is a tremendous opportunity for you if you’ll love providing IT support but feel the need to have a little more flexibility, work with a small but expanding managed services company and be able to learn.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communications Technician Level 3 Apprenticeship Standard
  • Onsite with employer, remote & classroom-based learning at Basingstoke ITEC
  • Functional Skills in maths and English, if required
  • All training is weekly and monthly

What is the expected career progression after this apprenticeship?

  • You could progress to I.T. engineer, project engineer, support desk manager or account manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Initiative, Willingness to Learn, Pro-Active


GCSE or equivalent English (Grade 4/C or above.) Desired
GCSE or equivalent Maths (Grade 4/C or above.) Desired

Things to consider

The ability to drive is desirable as we are not easily accessible by public transport.

About the employer

Would you love to work with lots of different I.T. technologies and help local businesses with their I.T.? Perhaps you are just starting your career or looking to change careers? If customer service wrapped in with technology is your thing, then this could be the perfect apprenticeship for you. Kickstart your I.T. career with an Information Communications Technician (Level 3) apprenticeship at our small and very successful IT Managed Services Provider, where you will be able to learn plenty whilst helping lots of companies in West Sussex and Hampshire with technical support. The key to your success is your ability to roll up your sleeves and find a solution whilst always ensuring excellent customer service.





Pagham Road, Lagness


PO20 1LL

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Training provider



Molly Rokins

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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