Customer Service Apprenticeship HiQ Lancaster

We have a great opportunity to learn customer service skills in a very busy mechanical garage. The role will give the right candidate many skills in different areas of customer service and a broader knowledge of working in a business environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday, Hours & Shifts to be disclosed.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    07 Oct 2023

  • Date posted

    07 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with customers
  • Telephone call handling
  • Data Inputting
  • Communicating with the team to manage work flow priorities

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Relevant training will be provided through Lancaster and
  • Morecambe College.

What is the expected career progression after this apprenticeship?

  • Potential for further employment beyond the apprenticeship and development into other areas of the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Confident, Reliable, Punctual


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

HiQ Lancaster is a family owned and run franchised autocentre. Run by two generations of the Marshall family. We have worked in the same site for over 40 years and look forward to being here for many years to come. We carry out repairs on all types of vehicles. From tyres to MOT and from servicing to engine work. We pride ourselves on our customer service and professionalism.


HiQ Lancaster





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Training provider



Charlie Helme

01524 521483

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2023