Ford Customer Service Advisor Apprenticeship (Humberside) RICHARDSONS (ENGINEERS DRIFFIELD) LTD

Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 07 Jan 2024

Apprenticeship summary

  • Annual wage

    £11,000.00

    Wage can be up for negotiation.

  • Working week

    Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    08 Aug 2024

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196673

  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • End-Point Assessment (EPA)

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

No skills required, Full training will be provided

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

About the employer

Richardson's is East Yorkshire's only family owned and run Ford dealer and are one of the few businesses in the area that is still owned and operated by the same family, for an outstanding 100 years. Celebrating the businesses 100th anniversary, owners Paul and Toby Richardson are very proud of their heritage. Many businesses pass through two generations, considerably less three, and very few manage four.

Employer

RICHARDSONS (ENGINEERS DRIFFIELD) LTD

Address

RICHARDSON FORD

WESTGATE

DRIFFIELD

YO25 6SY

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Edwards

hannah.edwards@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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