Ford Vehicle Parts Advisor Apprentice - Bolton VERTU MOTORS PLC
A Ford Vehicle Parts Advisor Apprentice is required (Level 2). You will be working in a service department and train in a number of areas, including: improving customer relations, monitoring and dealing with customer problems. You will also process and solve customer service complaints. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.
Closing date: 31 Oct 2023
Apprenticeship summary
-
Annual wage
£11,000.00
-
Working week
Monday - Saturday, 08:30 - 17:30. If Saturday is worked, you will get a day off during the week.
Total hours per week: 40.0
-
Expected duration
15 Months
-
Possible start date
01 Nov 2023
-
Date posted
07 Sep 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000196651
-
Positions
1 available
What will the apprentice be doing?
- Working in an exciting and busy environment, the Customer Service Advisor Apprentice will be the front-line support for the busy service department
- The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations
The Apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will achieve a Level 2 Customer Service Practitioner qualification:
- Full training will be provided
- Good communication skills both verbal and written
- Training will be completed in-house
- A skills coach will visit every 28 days to update the training
- Functional Skills in maths and English (if required).
What is the expected career progression after this apprenticeship?
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
VERTU MOTORS PLC
Address
54-56 Higher Bridge Street
BL1 2HG
Training
Training provider
SKILLNET LIMITED
Contact
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.