Customer Service Parts Advisor Apprenticeship - Dinnages Worthing DINNAGES GARAGES LIMITED

Dinnages Garages Limited have an opportunity for a Customer Service Parts Advisor Apprentice to join their team. Working in an approved office environment, an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. The role includes safe storage of parts, handling, storing and receiving stock and processing payments.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. May include some Saturday's. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196628

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2
  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An apprentice’s training includes:

  • Industry recognised Level 2 Customer Service Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

  • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless
  • By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

After the war Dinnages re-opened as a Ford Dealer, and soon needed to expand and develop to cope with the demands of a growing business. In January 1956 we were awarded Ford Main Dealer status and the foundation were laid for a flourishing business. At our Haywards Heath branch we are a Renault Authorised Repairer. With our joint service reception and separate Renault workshop, Dinnages is the ideal spot for servicing, maintenance, MOT’s and bodyshop repairs

Employer

DINNAGES GARAGES LIMITED

Address

Brougham Road

Worthing

BN11 2NR

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Training

Training provider

SKILLNET LIMITED

Contact

Jose Faria

Jose.Faria@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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