IT Support Apprentice (MatchMaker Software Limited) MATCHMAKER SOFTWARE LIMITED

To provide a prompt and efficient 2nd & 1st line telephone support service to customers for software developed by the company, meeting agreed service levels and ensuring a high level of customer satisfaction. To install and configure application and server software.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

    Salary - £12,000 to £15,000

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000196492

  • Positions

    1 available

What will the apprentice be doing?

  • To undertake targeted projects, meeting both internal and external deadlines, quality test and document
  • Maintaining/updating internal support notes
  • To monitor and manage technical issues
  • Providing in-depth analysis into problems where specialist knowledge is required

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Analytical skills, Excellent telephone manner, Great communication skills, First-class customer service, Enthusiasm to learn, A technical mindset, Strong customer service, Microsoft Office products, A passion for technology, A desire to learn, Ability to cope under pressure, Confident

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Founded in 1987 to work with recruitment professionals, MatchMaker Software has over 35 years experience of developing industry leading recruitment software applications dedicated to your business. Based in the UK, we have worked with recruitment businesses of all shapes and sizes and our MatchMaker software has been installed throughout the UK, in Europe, North America and Australasia. Today MatchMaker and Epsilon are trusted brands that continue to evolve using the latest technologies and innovation from our team of experienced technical and recruitment specialists.

Employer

MATCHMAKER SOFTWARE LIMITED

Address

1102 BRISTOL ROAD SOUTH

NORTHFIELD

BIRMINGHAM

B31 2RE

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Training

Training provider

ESTIO TRAINING LIMITED

Contact

Megan Dover

Megan.Dover@estio.co.uk

01133500333

Apprenticeship standard

Information communications technician

Level 3 (A level)

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