Apprentice IT Support Technician GIVENERGY LTD

Velocity Academy have an exciting new opportunity for an IT Support Technician with GivEnergy Ltd, an energy storage manufacturer based in Stoke-on-Trent. The role includes supporting the team with general admin-based tasks and answering and logging helpdesk calls, directing other analysts to respond on a priority basis.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage


    • Regular performance-based salary reviews • Work in a fun, relaxed environment with a smart/casual dress code, and free Company branded workwear provided • Plenty of opportunities to progress and grow with continuous professional development

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    05 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a massive opportunity for the right individual who is looking for a career in IT. Working as a Technical Support Apprentice you will be part of a Managed Service Desk at GivEnergy, who provide IT support. You will work as part of a team offering IT admin duties.

Your duties and responsibilities in this role will consist of:

  • Supporting the team with general admin-based tasks
  • Answer and log helpdesk calls, directing other analysts to respond on a priority basis
  • Daily backup checks/antivirus/monitoring system alerts
  • Adding/removing customers in all management systems
  • Checking protection licence levels against invoices
  • Checking backup usage levels against invoices
  • Checking MS 365 licence usage against invoices
  • Carrying our reviews of existing customer licences and matching invoices

What training will the apprentice take and what qualification will the apprentice get at the end?

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritizing in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

GivEnergy is a manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which have been developed to negate the need for costly infrastructure upgrades in Low Voltage areas. Our systems use intelligent algorithms to peak shave and make the most of ToU and economy 7 tariffs as well as storing excess- generated power from solar, wind etc to maximise self-consumption. GivEnergy is one of the UK’s largest domestic and commercial battery manufacturers. The eco-friendly and energy cost-saving nature of our products have resulted in unprecedented demand, and we’ve seen around 500% growth in the last year alone.




GivEnergy Ltd

Brymbo Road



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Training provider



Tom Crossland


Apprenticeship standard

Information communications technician

Level 3 (A level)

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