Cineworld Team Member Apprentice Cineworld - Cheltenham

At Cineworld, we want you to be part of our open and lively environment, where every employee can make a contribution. You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures. You will be fully cross trained, performing different duties at various times. If you have a passion for customer service and would like to join the Cineworld Team, apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Sunday, shift work. Exact shift to be confirmed.

    Total hours per week: 25

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    05 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To ensure that you are always delivering the highest standard of customer service. Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.

Key responsibilities:

Passion for Customers - You will:

  • Provide a superior standard of service to our customers by monitoring behaviour, serving pleasantly, promptly, efficiently, managing queues effectively and having appropriate customer service telephone etiquette
  • Guide customers to their seats where necessary; following the correct ticket verification procedure including Unlimited card holders and ensuring every person who enters the cinema has a ticket
  • Liaise with Cinema staff and management where appropriate to ensure the smooth running of the business
  • Respond to verbal customer complaints/queries immediately, where appropriate advising direct appropriate person
  • Be knowledgeable about the cinema i.e. services and facilities
  • Ensure all communication via radios is appropriate, clear, and concise and where applicable the cinema code words are used
  • Provide information on performance start and finish times, films synopsis and film classification
  • Be aware of the policy towards film piracy within the cinema
  • Be aware of all film classifications and identification procedure

Driving Sales - You will:

  • Work effectively using the correct upselling and suggestive selling techniques
  • Be aware of current marketing promotions and assist as required
  • Sell box office tickets and retail products correctly and follow correct cash handling procedures
  • Assist with stock take as required
  • Ensure all wastage is correctly recorded by following the wastage procedures
  • Keep all retail products stocked sufficiently adhering to First In, First Out (FIFO) process, making sure that there is clean and efficient presentation of all products

Health & Safety - You will:

  • Follow the Food Hygiene Regulations and Health & Safety Policies
  • Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
  • Inform management immediately of any breaches or issues within Health & Safety
  • Help monitor maintenance or repairs advising the relevant people of any issues immediately
  • Open and close all areas, ensuring the relevant check sheets are adhered to
  • Undertake cinema cleaning activities including cinema, toilets, back of house areas, auditoria's, cinema seating, all front of house areas and emptying and removing of rubbish as required
  • Keep informed about business changes by attending staff meetings, reading staff notice boards and asking questions where appropriate
  • Adhere to all current policies and procedures


  • Work alongside the projection management team as per their instructions
  • On all areas you may also complete other ad-hoc duties as required


You never know what you are going to get handed in life, which is why Cineworld provides a flexible benefits package to help you be as prepared as possible for the road ahead. From free movies to supporting you in keeping your health in great shape, as well as ways to save you money, your benefits package can be adapted to suit your needs.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

What is the expected career progression after this apprenticeship?

  • Ongoing learning and development opportunities

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czec


Cineworld - Cheltenham


St Margaret's Road

GL50 4DU

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2023