Customer Service Apprenticeship - Specsavers Durham SPECSAVERS OPTICAL SUPERSTORES LIMITED

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. Duties will include giving customers top-notch advice, dealing with orders and efficiently answer telephone calls to the store.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2023

Apprenticeship summary

  • Annual wage

    £12,022.40

    Shift Patterns TBC - Full Time includes weekend working

  • Working week

    Days and shifts TBC - Full-time to include weekend working.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    05 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000196224

  • Positions

    1 available

What will the apprentice be doing?

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders
  • Efficiently answer telephone calls to the store
  • Advising customers their hearing aids/glasses are ready or delayed as appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in English and maths if required

What is the expected career progression after this apprenticeship?

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 9-3 (A*-D)) Desired

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About the employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.

Employer

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Address

Unit 2

1 - 4 North Road

Durham

DH1 4PW

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Training

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2023