Software Support Apprentice Oak Software Limited

Are you looking to secure a career in IT studying through a Digital Support Technician level 3 apprenticeship? Do you view yourself as a problem solver and have a keen eye for detail? If this is you read on, as a small software business based in Loughborough, Leicestershire is looking for an apprentice to join their IT team! The candidate is required to work within our busy Support department supporting our software for clients. This entails data management work, testing software, diagnosing bugs and first-line support.

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Closing date: 27 Sep 2023

Apprenticeship summary

  • Annual wage


    Salary: £14k-£18k

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    04 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Oak Software is a small, but growing, software development company based in Loughborough, Leicestershire with clients across the UK and Ireland. Oak specialises in providing Subscription Management Software & Services for publishers offering periodical print and digital products.


The candidate is required to work within our busy Support department supporting our software for clients. This entails data management work, testing software, diagnosing bugs and first-line support. As part of the busy support team, you will need to respond to clients’ support queries by telephone and email and escalate issues to 2nd and 3rd-line support. There will be opportunities to develop your skills and move into other areas that interest you.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Your apprenticeship training will be a blend of interactive online classroom delivery and face to face teaching in the hub
  • You will attend sessions as per the delivery schedule issued to you prior to your first day of the apprenticeship
  • Your apprenticeship will consist of compiling a digital portfolio, knowledge exams and an End Point Assessment

Digital support technician
Level 3 (A level)

What is the expected career progression after this apprenticeship?

  • The opportunity to progress into a full-time IT support/software development role upon completion of the apprenticeship
  • The potential to progress onto an IT level 4 apprenticeship upon completion of level 3

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent GCSEs including Maths and English (Grade C/4 or above) Essential

About the employer

Founded in 2001 in rural Leicestershire, Oak Software aims to provide efficient and cost effective software and services for all subscription based businesses and are the developers of Oak.SUBSCRIBE, a powerful subscription management package with many innovative features. Still based in Leicestershire to this day, the team of Developers, Support and Administration staff are led by Directors with vast experience in the Business and Information Technology sectors, both in the UK and overseas. We pride ourselves on our friendly and personal approach to establishing successful business partnerships with our clients, from initial enquiry, on to installation, user training and right through to ongoing software support and development. Oak.SUBSCRIBE is aimed at both the SME and corporate markets and is fully scaleable with a range of options and modules to match your business needs both now and in the future.


Oak Software Limited


37 High Street

Barrow Upon Soar


LE12 8PY

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Training provider



Apprenticeship standard

Digital support technician

Level 3 (A level)

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