Apprentice Central Operations Coordinator Lay Hill Surgery

Ley Hill Surgery is looking to recruit an Apprentice to be an integral part of the Central Operations team, working closely, taking on various admin tasks, provide accurate reports based on data collected and day-to-day IT support. You will be enrolled on the Business Administration Apprenticeship Level 3 with Clinical Coding embedded with PMA Ltd.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 37.5 hours a week, between business hours 9am - 5pm (hours can be discussed) - 20/24 months to complete your apprenticeship

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The primary purpose of this role is to provide accurate reports based on data collected as requested by senior management and ensure the clinical system rota for SCGP is produced and inputted into SystmOne. This role will be an integral part of the Central Operations team, working closely with them taking on various admin tasks and day to day IT support.

  • Collate and analyse data which will then allow the post-holder to develop data reports as requested by senior management
  • Produce the clinical system rota and provide administration support where needed
  • Prepare management information reports and ad hoc reports
  • Provide IT administration support
  • With full training given, maintain internal information systems ensuring it is up to date and accurate
  • Liaising and managing day to day requests for data processing
  • Identification, monitoring and reporting of cost saving initiatives and improvements
  • Collaborate with the wider Operations team to translate data insights into operational solutions
  • Organise all access requests to the various systems we use internally
  • Provide clinical systems training to new starters
  • Review procedures and pinpoint opportunities to develop the efficiency of the provision thus improving key work streams across SCGP
  • Help improve the reliability and integrity of the reporting tools on which key operational metrics are based
  • Assist in the creation of presentations, documents and spreadsheets
  • To work as part of the Central Operations team and independently when required, using own initiative
  • Take accountability and ownership of smaller projects, where delegated
  • Provide general admin support for the Central Operations team
  • Undertake such other duties, as the senior management team from time to time may require support

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with Clinical Coding embedded with PMA Ltd. 

Business Administrator Level 3 (A level).

What is the expected career progression after this apprenticeship?

Once you have completed the Apprenticeship you will have gained valuable experience for roles working within the Health Sector.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Time Management, Interest in Healthcare, Posirive Attitude


GCSE or equivalent English (Grade Grade 4/C) Desired
GCSE or equivalent Maths (Grade Grade 4/C) Desired

About the employer

We are a group practice consisting of 6 sites based in Sutton Coldfield. We merged back in 2017 and since then have strived to provide fantastic continuous care across all of our sites. Our mission statement is ‘passionate about health, compassionate with people’ and this is at the forefront of everything we do. There are roughly around just over 200 staff members within our group, who are all lovely and accommodating. We aim to ensure all staff members have a good work-life balance and their needs are met.


Lay Hill Surgery




B74 2UE

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Training provider





Apprenticeship standard

Business administrator

Level 3 (A level)

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