Secretarial Apprentice Ash Tree Surgery

Ash Trees is a GP Practice with over 28,000 registered patients, it is supported by a growing team of GPs, Advanced care specialists including nurses, paramedics, physiotherapists, mental health professionals. Alongside these teams of clinicians we have an exceptional administrative team including secretarial, patient advisors, clinical coders.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday Hours to be disclosed

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    04 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the telephone, dealing with basic telephone enquiries
  • Taking messages and recording accurately and concisely
  • Liaising between various departments and teams
  • Conveying information/messages to the correct teams
  • Input and management of department databases
  • Creating word documents and typing protocols
  • Maintenance of the electronic referral system dashboard
  • Checking inpatient lists and urgent appointment allocation on the hospital systems
  • Checking and actioning some of the teams’ emails
  • Dealing with secretarial team mail – incoming/outgoing
  • Dealing with basic secretarial tasks
  • Keeping contact lists up to date.
  • Admin tasks directed by the secretarial team which will include photocopying, typing letters, phoning departments, or sending emails, communicating with GPs and others within the practice.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Support Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Relevant training will be provided through Lancaster and Morecambe College

What is the expected career progression after this apprenticeship?

Following successful completion of the apprenticeship, the right candidate will have the skills and knowledge to pursue a career in medical secretary work. With experience:

  • You will develop the skills and knowledge required to carry out duties within the medical secretarial department.
  • You will learn referral pathways.
  • How to make referrals.
  • Support the secretarial team to send off and track referrals.
  • Learn medical terminology and the importance of this in the role of the medical secretary.
  • Learn about other health care settings and their roles in patient care.
  • Learn the roles of other health care professionals both in general practice and the wider teams.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Initiative


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Ash Trees Surgery is a GP practice based in Carnforth. We have 6 branches, Carnforth being the main site. We have 14 GP partners supported by teams of advanced care practitioners including nurses, paramedics, physiotherapists, pharmacists, mental health professionals. We are also a training GP surgery and offer placements to junior doctors studying at Lancaster University.


Ash Tree Surgery






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Training provider



Charlie Helme


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2023