GOV.UK
Customer Service Team Member Apprenticeship Welcome Break Services - Michaelwood
Apprentices at Welcome Break have the option to learn about more than just one business - be that quick service restaurants, coffee, fast food, fuel, hospitality or retail. Great teams and a wealth of experience - all under one roof
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Oct 2023
Apprenticeship summary
-
Annual wage
£13,650.00
-
Working week
Exact shifts to be confirmed
Total hours per week: 35
-
Expected duration
15 Months
-
Possible start date
06 Nov 2023
-
Date posted
01 Sep 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000195772
-
Positions
1 available
What will the apprentice be doing?
Working at Welcome Break is fast-moving, fun and rewarding, helping our road-weary customers feel human again.
Working with some fantastic brands, you'll help keep our site running like clockwork, In return for giving customers great experiences, we'll support you on your own career journey. We offer bespoke apprenticeship training and exciting career paths.
Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our 44 Service areas you will see all our favourite brands, from Starbucks to Burger King, Subway to Pizza Express. But what may come as a surprise is that we are all in one team!
The Brand you will work with will be discussed at the interview stage - We will give you all the training you need, all you need to bring is a desire to work hard
A Welcome Break Team Member would ideally:
- Have a positive approach to customer service and a can-do attitude
- Be willing to work as part of a world class team
- Be ready to learn as all brand training will be provided
A Welcome Break Team Member gets:
- Up to £9.90ph
- £1 meals and free coffee, tea and fizzy drinks during your shifts
- Flexible working patterns to fit your lifestyle including seasonal hours
- Immediate start in customer service roles and over time available
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
- My Welcome Break discounts - savings at retailers including Curry's PC World, Nike, Ikea, Tesco, Asda, Argos, Booking.com etc
- Bonus & Incentive Schemes:
- Career progression from Customer Service to Management through brilliant training programmes
- Holiday entitlement that increases with service
- Cycle to work scheme
- Free onsite parking
Key day to day responsibilities:
- Greet guests and take orders
- Serve Food and Drink when required
- Ensure Food & General hygiene is always maintained
- Follow all safety and health regulations
At Welcome Break you will be working towards your Customer Service Practitioner Level 2 Apprenticeship over the course of 15 months.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
What is the expected career progression after this apprenticeship?
- Ongoing support and progression, work hard, have fun and you can build your Welcome Break career with us
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
Welcome Break Services - Michaelwood
Address
Michaelwood Service Area
GL11 6DD
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 29 Oct 2023