Customer Service Apprentice WORLD OF POWER CO UK LIMITED

The apprentice will learn how to use Microsoft Outlook, how to deal with telephone / email enquiries and also how to deal with live chat systems. How to manage customer expectations. Dealing with supplier and collegues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,246.00

    Paid leave.

  • Working week

    37.5 hours per week Monday to Friday, start/finish times will be general office hours such as 9am-5pm however we can be flexible to accommodate transport requirements if required.

    Total hours per week: 37.25

  • Expected duration

    18 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    01 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000195664

  • Positions

    1 available

What will the apprentice be doing?

  • Answer emails queries 
  • Answer telephone queries 
  • Send email updates to customers
  • Some data entry 
  • Live chat 
  • Chasing suppliers for orders 
  • Being a point of contact for customers 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner level 2 including Functional Skills (if required).

You will be provided with training in the workplace by your manager/mentor. You will also have access to facilities to complete off-the-job training. Apprentices will attend an activity day on campus every 6 weeks with your college instructor-mentor, they will also visit you regularly in the workplace to complete observations, progress reviews, and professional discussions and ensure you recieve the support you need to achieve. 

What is the expected career progression after this apprenticeship?

There is potential for successful apprentices to progress to the next level of qualification. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Team working, Reliable

Qualifications

GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired

Things to consider

Please consider how you will get to work each day. We have a smart casual dress code.

About the employer

On line retailer of garden machinery and power tools - we also operate a retail showroom.

Employer

WORLD OF POWER CO UK LIMITED

Address

UNIT 18

DEW POND LANE

TONGUE LANE INDUSTRIAL ESTATE

SK17 7LF

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Training

Training provider

UNIVERSITY OF DERBY

Contact

Apprenticeships Team

feapprenticeships@blc.ac.uk

+448000740099

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through Buxton and Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2023