Customer Service Apprentice WORLD OF POWER CO UK LIMITED
The apprentice will learn how to use Microsoft Outlook, how to deal with telephone / email enquiries and also how to deal with live chat systems. How to manage customer expectations. Dealing with supplier and collegues.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 05 Oct 2023
Apprenticeship summary
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Annual wage
£12,246.00
Paid leave.
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Working week
37.5 hours per week Monday to Friday, start/finish times will be general office hours such as 9am-5pm however we can be flexible to accommodate transport requirements if required.
Total hours per week: 37.25
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Expected duration
18 Months
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Possible start date
06 Nov 2023
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Date posted
01 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000195664
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Positions
1 available
What will the apprentice be doing?
- Answer emails queries
- Answer telephone queries
- Send email updates to customers
- Some data entry
- Live chat
- Chasing suppliers for orders
- Being a point of contact for customers
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer service practitioner level 2 including Functional Skills (if required).
You will be provided with training in the workplace by your manager/mentor. You will also have access to facilities to complete off-the-job training. Apprentices will attend an activity day on campus every 6 weeks with your college instructor-mentor, they will also visit you regularly in the workplace to complete observations, progress reviews, and professional discussions and ensure you recieve the support you need to achieve.
What is the expected career progression after this apprenticeship?
There is potential for successful apprentices to progress to the next level of qualification.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C or above) Desired
Things to consider
About the employer
Employer
WORLD OF POWER CO UK LIMITED
http://www.worldofpower.co.uk/
Address
UNIT 18
DEW POND LANE
TONGUE LANE INDUSTRIAL ESTATE
SK17 7LF
Training
Training provider
UNIVERSITY OF DERBY
Contact
Apprenticeships Team
+448000740099
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
Please apply through Buxton and Leek College.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 05 Oct 2023