IT Service Desk Apprentice SOPRA STERIA LIMITED

Sopra Steria have exciting new opportunities for aspiring IT Service Desk analysts to support a large, complex Client site in Wiltshire.  You will gain the opportunity for rapid on-the-job learning combined with 16 months of structured training and mentoring to support your journey towards becoming an ICT professional.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    05 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?


You will be responsible for: 

  • Providing a first point of contact for user support, accurately logging and recording call details through the use of Service Management tools - ServiceNow
  • Use scripts, personal skills and knowledge to resolve incidents at first contact
  • Providing software and hardware support, resolving problems and issues
  • Undertake laptop builds
  • Create and maintain accurate known error logs and user-based FAQs
  • Collaborating with other service teams to facilitate successful resolution for the user

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position. 


  • 25 days holiday allowance, plus bank holidays
  • A generous company pension contribution
  • Automatic enrolment into a Health Cash Plan to support your health & well-being
  • A 3% fund to buy the benefits you want or take as cash
  • Up to 3 days paid volunteering per year
  • Discounts on circa 1600 retailers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

Things to consider

Clearance requirements: Must hold or be eligible for SC clearance. Nationality requirements: Must be a Full British National with no dual nationality/citizenship due to Client restrictions.

About the employer

Joining Sopra Steria means being a part of a people-centric adventure within an independent Group that uses digital technology to its full potential to build a positive future for all. We’re a big company, with an even bigger heart. We might be big, but thanks to our culture – recognised in the Great Place to Work’s UK’s Best Workplaces rankings, we’ve retained a small, friendly team approach. We’re on community, all determined to do the right thing by our clients, customers and colleagues.




DSTL Porton Down




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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2023