Reception and Administration Support Apprentice DSV Commercials

An exciting opportunity to become a vital part of the team, supporting with the reception role and completing administration duties across the service including the accounts departments and Preparing and completing company documents.

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Closing date: 11 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 08:00 – 16:30 (1/2 unpaid lunch)

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    31 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include but not limited to:

  • Meeting and greeting visitors on reception
  • Responding to and sending emails
  • Answering and making telephone calls
  • Data entry
  • Dealing with incoming and outgoing post
  • Ordering stationery
  • Filing, scanning and shredding of confidential documents
  • Any other administration duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

What is the expected career progression after this apprenticeship?

  • Possible employment opportunity for the right person

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiastic, Punctual


GCSE or equivalent Maths and English (Grade 4/C or above) Desired

Things to consider

Please note you may be asked to complete suitability assessments as part of the recruitment process. You must be eligible to work full time in the UK for the duration of the Apprenticeship. Your application may be shared with the training provider and the employer during the selection process. Please check all methods of comms. for progress.

About the employer

DSV Commercials operate a commercial vehicle and trailer workshop which provides maintenance and repairs of all makes of light through to heavy commercial vehicles, including trailers, specialising in Petroleum Road spirit tankers. The workshop facility is situated in South Killingholme which is ideally located close to the entrance of the Immingham docks and Killingholme port providing both convenient and time saving solutions. The site comprises of an extensive range of specialist tools and equipment boasting a £300K stock holding. With advanced computerised diagnostic equipment now in use, we can reduce vehicle downtime in fault finding and repairs. As loan vehicle specialists, DSV Commercials supply alternative transportation for drivers dropping off vehicles to return to base. DSV Commercials hold the MAN Truck and Bus Ltd franchise for the North Lincolnshire area supporting MAN and ERF Trucks as well as Neoplan Bus and coach products, the portfolio includes owner drivers through to large blue-chip companies carrying hazardous goods. DSV Commercials pride themselves in customer service and outstanding performance, to support this we continually focus on qualifying, and consistently achieve the UTP (Up Time Principle) Performance reward which is monitored quarterly for the achievement of the following 5 targets: - 1. MOT first time pass rate target:(minimum 92%) 2. PMI slippage:(90% of vehicle's must be serviced during the week scheduled) 3. VSA/PSA: (Vehicle / Parts Service Alert) (assuring minimum downtime) 4. Mobile 24 accepted:(100% of breakdowns must be accepted) 5. Mobile 24 attendance:(95% of breakdowns must be attended to within 60 minutes)


DSV Commercials


Eastfield Road

South Killingholme


DN40 3DR


Jan Crabb

07747 562961

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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