Outbound Customer Support Apprentice WATT UTILITIES LIMITED

As an outbound customer support apprentice, you will learn about commercial gas and electricity, types of supply trading and fluctuations in the market place. You will learn from focused team members that broker deals from small independent clients to large commercial clients. You will learn this role in stages with the support of your team.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,392.20

  • Working week

    Monday - Friday, 9.00am - 5.00pm. Half an hour lunch break.

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2023

  • Date posted

    31 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000195414

  • Positions

    6 available

What will the apprentice be doing?

Duties include but not limited to:

  • You will learn about the markets, forecasts, trading and systems
  • Contacting existing clients regarding their current commercial utilities
  • Manage customer enquiries and issues
  • Keep accurate computer records
  • You will learn the processes of fact finding
  • In the meantime, you will progress to a commercial energy specialist 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Blended on/off the job training and location to be confirmed
  • End Point Assessment 
  • Functional skills in maths and English if required 

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the apprenticeship, the right candidate could progress to a team leader role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Hard Working, Confident

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Watt Utilities is a family run, commercial energy consultancy, based in Manchester UK. When founded in 2000 we had one simple aim; to save our customers money, while building a company our employees would be proud to work for. We’re a dedicated team of savings specialists who can help guide you through the process of switching your utility provider and get you the best deal available. We’re also a platinum standard broker for some of the UK’s top energy companies, and have recently won two prestigious awards in our industry.

Employer

WATT UTILITIES LIMITED

Address

5 ST. ANNS HOUSE

ST. ANNS PLACE

MANCHESTER

M2 7LP

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Contact

Linsay Jones

linsay.jones@intecbusinesscolleges.co.uk

01788514276

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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