Outbound Customer Support Apprentice WATT UTILITIES LIMITED
As an outbound customer support apprentice, you will learn about commercial gas and electricity, types of supply trading and fluctuations in the market place. You will learn from focused team members that broker deals from small independent clients to large commercial clients. You will learn this role in stages with the support of your team.
Closing date: 09 Oct 2023
Apprenticeship summary
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Annual wage
£10,392.20
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Working week
Monday - Friday, 9.00am - 5.00pm. Half an hour lunch break.
Total hours per week: 35.0
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Expected duration
15 Months
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Possible start date
10 Oct 2023
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Date posted
31 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000195414
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Positions
6 available
What will the apprentice be doing?
Duties include but not limited to:
- You will learn about the markets, forecasts, trading and systems
- Contacting existing clients regarding their current commercial utilities
- Manage customer enquiries and issues
- Keep accurate computer records
- You will learn the processes of fact finding
- In the meantime, you will progress to a commercial energy specialist
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Blended on/off the job training and location to be confirmed
- End Point Assessment
- Functional skills in maths and English if required
What is the expected career progression after this apprenticeship?
- Upon successful completion of the apprenticeship, the right candidate could progress to a team leader role
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired
About the employer
Employer
WATT UTILITIES LIMITED
https://watt.co.uk/about/about-watt/
Address
5 ST. ANNS HOUSE
ST. ANNS PLACE
MANCHESTER
M2 7LP
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Contact
Linsay Jones
linsay.jones@intecbusinesscolleges.co.uk
01788514276
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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