Trade Counter Assistant Apprentice WINDOW PARTS LTD

Windowparts Ltd was established in 1998 in Luton. We are renowned as the market leader in the supply of spares for repairs and maintenance to the whole of the double-glazing industry for both UPVC and aluminum systems. The role includes assisting our trade counter staff with serving customers and processing orders.

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Closing date: 05 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday - 8.00am - 5.00pm with 1 hour for lunch.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    30 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Assisting our trade counter staff with their duties which includes serving customers
  • Processing orders (computer knowledge is required, full training will be given)
  • Picking customer orders
  • Re-stocking shelves
  • Packing/labelling stock
  • Receiving incoming stock orders
  • Light lifting and unloading/loading of vehicles
  • General housekeeping and any other duties as and when    required
  • The successful candidate will be required to have computer knowledge and will be given training on our Microsoft NAV operating system
  • They will be given comprehensive product training on our wide range of goods
  • The apprentice will be supervised at all times by colleagues who will provide the training needed to help them successfully complete the apprenticeship and hopefully move on within Windowparts

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Trade Supplier Level 2 Standard
  • End Point Assessment
  • Functional Skills in maths & English if required
  • On and off the job training and location to be confirmed

What is the expected career progression after this apprenticeship?

  • This is an excellent opportunity to gain the product knowledge required for progression within Windowparts
  • Our previous apprentice is now moving to our sales department to work as a road sales rep
  • During his training period he has successfully obtained both a first aid and fire warden certificate. He also gained a forklift licence

Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Excellent Communication Skills, Good attention to detail, Conscientious, Enjoy working in a team, Approachable and friendly


GCSE or equivalent English (Grade A* - C / 9 - 4) Desired
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired

Things to consider

The role does sometimes require getting messy/dirty hands, the reason is that the counter staff carry out repairs on door locks that are sometimes more than 10 years old and they need to be lubricated and greased which means getting dirty hands.

About the employer

Welcome to the Windowparts Ltd online shop. We specialise in the supply of window and door handles, locks, glass units and window units, plus tools, fittings and any other accessories that the door and window industry needs. With over 25 years experience we have gained a reputation for excellent customer service and very reasonable prices. Windowparts are now firmly established as one of the UK's top suppliers of hardware, locks, tools and ancillaries for the double glazing spares, repairs and maintenance market.




Unit A, The Apsley Centre

Apsley Way



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Training provider



Tracey Chaplin


Apprenticeship standard

Trade supplier

Level 2 (GCSE)

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