Customer Service / Parts Apprentice BERKSHIRE PARTS & PANELS LTD

We are keen to train and support an apprentice who will really enjoy building relationships with customers. If you would enjoy taking inbound calls, upselling and making outbound calls then this would be a great first role for an outgoing apprentice, who is looking for a challenge and to get a foot in the door of a customer service / sales career.

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Closing date: 28 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Quarterly pay review

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours of work: Monday to Friday between 8am - 5.30pm, Alternate Saturday’s: 8am - 1pm. (Average 46 hours per week over 18 or 40 hours for under 18).

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    29 Sep 2023

  • Date posted

    31 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000195258

  • Positions

    1 available

What will the apprentice be doing?

  • Answering inbound customer calls
  • Conversing with the customer to understand their needs
  • Processing the customers requirements
  • Upselling promotions and discounts
  • Outbound sales calls
  • Assist on the trade counter at times

What training will the apprentice take and what qualification will the apprentice get at the end?

Training for the Level 2 Customer Service Practitioner is 2 days a month with WBTC, group sessions both in person and remote. Once a month there would be a 1-1 training and review meeting with their Training Consultant. 

Functional skills English and maths Level 1, if required would be delivered both in person and remotely.

What is the expected career progression after this apprenticeship?

Continuation of training and development is encouraged.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Confident, Resilient

Qualifications

GCSE or equivalent English (Grade 3/D) Desired
GCSE or equivalent maths (Grade 3/D) Desired

About the employer

We are a family run motor factor specialising in the supply of parts, paint and consumables to companies within the automotive, aerospace, construction, marine and leisure industries. Our core business lies in the Accident Repair sector, and we have customers spanning a large part of southern England.

Employer

BERKSHIRE PARTS & PANELS LTD

Address

UNIT 1

YOUNGS INDUSTRIAL ESTATE

PAICES HILL ALDERMASTON

RG7 4PW

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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