Customer Service Apprenticeship INTRAHEALTH LIMITED

An exciting opportunity to join this fast paced medical practice learning a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. Your duties will include but not be limited to, booking in patients’ appointments, record and analyse patient records etc.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    06 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Booking in patients' appointments
  • Record and analyse patient records
  • Setting up perscription orders
  • Answering the telephone
  • Replying to emails

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Apprenticeship Standard Customer service practitioner Level 2 (GCSE)
  • Training will be given in the workplace and occur monthly
  • Functional Skills in maths and English, if required
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What is the expected career progression after this apprenticeship?

  • Once qualified this could lead to a full-time position within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent English and Math (Grade 4 or above) Desired

About the employer

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.




Park Place



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Training provider



Cool Blue College

0191 510 0414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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