Customer Support Assistant Apprentice SPACECARE LTD

Spacecare provides outstanding grounds maintenance and facilities. They are looking for an enthusiastic person to join their team and support with the following: communication with clients, staff, contractors and the general public via phone and email, professional telephone answering and dealing with office visitors.

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Closing date: 07 Oct 2023

Apprenticeship summary

  • Annual wage

    £11,830.00

  • Working week

    Monday To Friday 07:30 - 15:00 or 10:00- 17:30 Two shift patterns can be discussed at the interview.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    28 Oct 2023

  • Date posted

    30 Aug 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000195000

  • Positions

    1 available

What will the apprentice be doing?

  • Communication with clients, staff, contractors and the general public via phone and email.
  • Professional telephone answering.
  • Dealing with office visitors.
  • Help Desk, utilising JOB LOGIC:
  • Logging of reactive jobs
  • Liaison with contractors regarding works
  • Coordination with operations and contracts departments regarding new and current results.
  • Coordination with business development regarding potential new sites.
  • Upkeep of JOB LOGIC database.
  • Update and co-ordination of works via client portals.
  • Creation of site visits and defect reports.
  • Maintaining and updating manual and electronic filing systems.
  • General office support.
  • Coordination of site-specific requests via contract management or clients.
  • Liaising with customers to agree on access dates/requirements where site-specific/applicable.
  • Monitoring quality deliverance through scrutinising photos provided from team visits.
  • Camera and Dropbox downloads.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business administrator Level 3
  • Telford College assesor 
  • Mentor on-site
  • One day a month at Telford College

What is the expected career progression after this apprenticeship?

Spacrecare can offer different ways which you can develop, such as:

  • Accounts
  • HR
  • Contracts
  • Management  

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Time management, Professionalism

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Consider working with deadlines throughout your day, being able to manage your time effectively and working under pressure.

About the employer

Spacecare is an established provider of professionally delivered grounds maintenance services throughout the UK. Supplying a comprehensive range of services, with a reputation for dependability and flexibility, we provide a solution that best suits our client's needs, making us a complete one-stop management solution. We focus on working in collaboration with our stakeholders to provide a socially and environmentally responsible service to enhance and enrich our client's estates. We embrace technological solutions while driving sustainability through environmental initiatives to provide best-in-class service to our clients. Our operation is underpinned by our communication through our customer support team, no client is too small and no job is too big. We care about our clients, our staff, our sites and our company

Employer

SPACECARE LTD

Address

UNIT F2-F3

HALESFIELD 23

TELFORD

TF7 4NY

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Training

Training provider

TELFORD COLLEGE

Contact

Charlotte

Charlotte.Bostock@telfordcollege.ac.uk

01952642329

Apprenticeship standard

Business administrator

Level 3 (A level)

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