Customer Support Assistant Apprentice SPACECARE LTD
Spacecare provides outstanding grounds maintenance and facilities. They are looking for an enthusiastic person to join their team and support with the following: communication with clients, staff, contractors and the general public via phone and email, professional telephone answering and dealing with office visitors.
Closing date: 07 Oct 2023
Apprenticeship summary
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Annual wage
£11,830.00
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Working week
Monday To Friday 07:30 - 15:00 or 10:00- 17:30 Two shift patterns can be discussed at the interview.
Total hours per week: 35.0
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Expected duration
18 Months
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Possible start date
28 Oct 2023
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Date posted
30 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000195000
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Positions
1 available
What will the apprentice be doing?
- Communication with clients, staff, contractors and the general public via phone and email.
- Professional telephone answering.
- Dealing with office visitors.
- Help Desk, utilising JOB LOGIC:
- Logging of reactive jobs
- Liaison with contractors regarding works
- Coordination with operations and contracts departments regarding new and current results.
- Coordination with business development regarding potential new sites.
- Upkeep of JOB LOGIC database.
- Update and co-ordination of works via client portals.
- Creation of site visits and defect reports.
- Maintaining and updating manual and electronic filing systems.
- General office support.
- Coordination of site-specific requests via contract management or clients.
- Liaising with customers to agree on access dates/requirements where site-specific/applicable.
- Monitoring quality deliverance through scrutinising photos provided from team visits.
- Camera and Dropbox downloads.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Business administrator Level 3
- Telford College assesor
- Mentor on-site
- One day a month at Telford College
What is the expected career progression after this apprenticeship?
Spacrecare can offer different ways which you can develop, such as:
- Accounts
- HR
- Contracts
- Management
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
Things to consider
About the employer
Employer
SPACECARE LTD
https://www.spacecare.co.uk/about-us/
Address
UNIT F2-F3
HALESFIELD 23
TELFORD
TF7 4NY
Training
Training provider
TELFORD COLLEGE
Contact
Charlotte
Charlotte.Bostock@telfordcollege.ac.uk
01952642329
Apprenticeship standard
Business administrator
Level 3 (A level)
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