Apprentice Customer Communications Advisor HOUSING UNITS LIMITED

Apprentice Customer Communications Advisor for a Department Store and Online Retailer based in Chadderton. You will undertake your Level 2 Customer Service Practitioner qualification. Duties will include offering guidance and advice to our customers along with a strong sales mindset, plus much more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

  • Working week

    Monday - Friday 9:00am - 5:00pm/30 mins lunch/37.5 hours per week

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    07 Dec 2023

  • Date posted

    29 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000194947

  • Positions

    1 available

What will the apprentice be doing?

  • As part of our team, you'll ensure every customer receives a great experience from the outset, creating a positive impression at every opportunity
  • Excellent trouble shooting skills with the desire to resolve a customer's query to their satisfaction, whatever this may be
  • Responsible for successfully executing the day-to-day running of all customer communications within HU. These communications will be delivered via phone, email, direct mail, social media and live chat
  • The ability to multitask and work within a fast-paced environment along with excellent organisational skills
  • Communicating with customers to advise them of stock availability, lead times and delivery dates whilst managing their expectations
  • Confident with responding to social media posts and using the live chat function
  • Offer guidance and advice to our customers along with a strong sales mindset

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning.

What is the expected career progression after this apprenticeship?

A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Maths (Grade 3) Desired

About the employer

Over 75 Years' Experience Housing Units is the home department store. We’re here for people who really want to make a statement with their home. Based in Manchester, we’ve got absolutely everything you could imagine under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in any home. Our expert teams know the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a family business with over 75 years’ experience behind us, and cherish our reputation for outstanding personable customer service at every point our customers connect with us.

Employer

HOUSING UNITS LIMITED

Address

Distribution And Administration

Centre

Tweedale Way

OL9 7HU

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Nov 2023