Apprentice Computer Support Specialist CACTUS BACK UP LTD

Are you the person who people turn to if they have a computer problem? We are looking for an all-rounder who has a gift for IT and great telephone manner. Your role will be to monitor and maintain the IT network and computer systems of a growing customer base. You will gain a broad range of industry experience in a small but professional team.

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Closing date: today

Apprenticeship summary

  • Annual wage


    Minimum apprenticeship wage will be paid initially, reviewed after 6 months depending on age and experience

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days of the week: Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    25 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your role as computer support specialist includes the following tasks:

  • Logging and responding to customer queries by phone, email and chat
  • Installing and configuring computer systems
  • Diagnosing and solving hardware and software problems
  • Maintaining and updating information about customers' IT environments
  • Working with team members to support customers on-site
  • Following up with customers to ensure SLAs are met

What training will the apprentice take and what qualification will the apprentice get at the end?

  • This is an Advanced Apprenticeship Standard for an Information Communications Technician at Level 3
  • It will include a combination of on and off-the-job training in the workplace
  • You will have monthly mentoring and guidance at work from a Craven College Learning and Development Advisor alongside weekly college attendance
  • After 18 months, you will be invited to undertake an End Point Assessment, conducted by an assessor from an external End Point Assessment Organisation (EPAO) to complete your apprenticeship

More information on course content and assessment methods will be discussed at interview.

What is the expected career progression after this apprenticeship?

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
  • Potential for full time employment on successful completion of the apprenticeship.
  • Transferable skills that are invaluable in the wider world of work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working, Familiarity with PC and Mac, Familiar with IT Hard/Software, Punctual


GCSE or equivalent ICT or Computer Science (Grade A*- C or 9-4 or equivalent) Essential
GCSE or equivalent Math & English (Grade A*- C or 9-4 or equivalent) Essential

Things to consider

A full driving licence is desirable but not essential as the role will progress into visiting client sites and use of company vehicle would be helpful in the future.

About the employer

Cactus IT provide business led IT support and solutions for small and medium sized business in West Yorkshire and surrounding areas.






LS29 8QG

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Training provider



Sarah Haworth


Apprenticeship standard

Information communications technician

Level 3 (A level)

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