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Digital Support Apprentice - IT Product Team Cove Uk
Cove UK are one of the UK’s leading holiday companies and our IT team, based in Selsey, and we’re currently recruiting for someone with a passion for people, process and technology to join us. We’re collaborating with Chichester College to offer the right person, the perfect combination of “on the job” and study towards a Digital Support Tech Level 3.
Closing date: 25 Sep 2023
Apprenticeship summary
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Annual wage
£13,650.00
Ideally, this individual will want to progress with us at Cove UK. This role could lead to a full-time Product Analyst role, Product Owner or IT Support technician in a different department
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Working week
Mon-Fri – 9am-5.30pm (1 hour break) (includes 1 day per week at college) some unsocial hours may be required with notice.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
30 Oct 2023
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Date posted
25 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000194279
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Positions
1 available
What will the apprentice be doing?
- Creating & maintaining configuration settings within key IT products to ensure they meet the needs of the evolving business
- Assisting the Product Owner to coordinate IT Product changes
- Monitoring key IT products and liaising with our partners to ensure systems are always reliable and secure
- Identifying, collating & transforming data from various sources to create master datasets which can be utilised in new products implementations
- Researching ways of working and new business requirements with our Parks & Communities and analysing the information collated to make IT product feature recommendations into the Product backlog
- Testing new features, bug fixes and releases to ensure they are fit-for-purpose
- Resolving questions from our team members about our key IT products. Full training will, of course, be provided. (This is not a traditional Helpdesk role)
- Collating, creating, and sharing Product information to enable our team members to find what they need, when they need it
- Creating and sharing status updates on Product workstream progress
- Travelling to our parks around the UK, when required, to support our IT products and provide ad hoc training sessions
IT Fundamentals
- Work within a culture of data security, supporting regular audits of IT policies and reporting concerns immediately to the Product Owner
- Support the continuous improvement of all IT products and processes
What training will the apprentice take and what qualification will the apprentice get at the end?
Digital Support Technician Level 3 Apprenticeship Standard (A Level)
You will have access to the Digital Support Technician Level 3 course at Chichester College, this is a day release with support from a tutor and a support team
What is the expected career progression after this apprenticeship?
- Ideally, this individual will want to progress with us at Cove UK. This role could lead to a full-time Product Analyst role, Product Owner or IT Support technician in a different department
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Employer
Cove Uk
About disability confident
Address
Douglas Bunn House Warners Lane
Selsey
PO20 9EL
Training
Apprenticeship standard
Digital support technician
Level 3 (A level)
Before you apply
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