Digital Support Apprentice - IT Product Team Cove Uk

Cove UK are one of the UK’s leading holiday companies and our IT team, based in Selsey, and we’re currently recruiting for someone with a passion for people, process and technology to join us. We’re collaborating with Chichester College to offer the right person, the perfect combination of “on the job” and study towards a Digital Support Tech Level 3.

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Closing date: 25 Sep 2023

Apprenticeship summary

  • Annual wage


    Ideally, this individual will want to progress with us at Cove UK. This role could lead to a full-time Product Analyst role, Product Owner or IT Support technician in a different department

  • Working week

    Mon-Fri – 9am-5.30pm (1 hour break) (includes 1 day per week at college) some unsocial hours may be required with notice.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    25 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Creating & maintaining configuration settings within key IT products to ensure they meet the needs of the evolving business
  • Assisting the Product Owner to coordinate IT Product changes
  • Monitoring key IT products and liaising with our partners to ensure systems are always reliable and secure
  • Identifying, collating & transforming data from various sources to create master datasets which can be utilised in new products implementations
  • Researching ways of working and new business requirements with our Parks & Communities and analysing the information collated to make IT product feature recommendations into the Product backlog
  • Testing new features, bug fixes and releases to ensure they are fit-for-purpose
  • Resolving questions from our team members about our key IT products. Full training will, of course, be provided. (This is not a traditional Helpdesk role)
  • Collating, creating, and sharing Product information to enable our team members to find what they need, when they need it
  • Creating and sharing status updates on Product workstream progress
  • Travelling to our parks around the UK, when required, to support our IT products and provide ad hoc training sessions

IT Fundamentals

  • Work within a culture of data security, supporting regular audits of IT policies and reporting concerns immediately to the Product Owner
  • Support the continuous improvement of all IT products and processes

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Level 3 Apprenticeship Standard (A Level)

You will have access to the Digital Support Technician Level 3 course at Chichester College, this is a day release with support from a tutor and a support team

What is the expected career progression after this apprenticeship?

  • Ideally, this individual will want to progress with us at Cove UK. This role could lead to a full-time Product Analyst role, Product Owner or IT Support technician in a different department

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

18 years + Occasional travel required to locations around the UK. Occasional work at other times of the day/weekends maybe required to support project go lives etc. This will be notified in advance. Additionally some unsocial hours may be required

About the employer

Cove Uk is our trading name. We are a Award -winning Resort, Exceptional Communities. Our parks are in stunning locations around the Uk. Seal Bay is where you would be based for his role. You may need to travel to other sites in the group.


Cove Uk


Douglas Bunn House Warners Lane


PO20 9EL

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Training provider



Angie Fierro

Apprenticeship standard

Digital support technician

Level 3 (A level)

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