Police Controller - Apprenticeship Thames Valley Police
Our teams are the first point of contact for over 1000 emergency and over 2200 non-emergency phone calls and over 100 interactions via our digital platforms every day. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Oct 2023
Apprenticeship summary
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Annual wage
£33,698.32
Please see the Thames Valley Careers site for more information on our benefit schemes
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Working week
6 on 4 off 2 earlies ranging from 07:00 to 17:00 2 Lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat) 2 Nights ranging from 21:00 to 07:00
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
02 Jan 2024
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Date posted
25 Aug 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000194268
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Positions
30 available
What will the apprentice be doing?
- Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
- Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
- Working with partner agencies to record other incidents in which the Police play a role
- Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
- Dealing with requests/queries via online platforms
- Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times
- Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed too
- Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel)
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprenticeship takes approximately 18 months to achieve. Once complete, you will receive a level 3 apprenticeship in emergency service contact handling
- During the apprenticeship you will receive structured on and off the job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
- The on and off the job development includes the use of communication systems and software, communication skills, risk assessment and decision making, and technical knowledge and understanding of incidents relevant to policing
- The development is predominately delivered in blocks of learning. The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After this it will be at the location you apply for
What is the expected career progression after this apprenticeship?
Progression opportunities include:
- Those within the department and control room, such as becoming a supervisor or/and operational manager
- Becoming a Police Officer
- Applying for internal roles within Thames Valley Police
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
Employer
Thames Valley Police

About disability confident
https://tvpcareers.co.uk/roles/contact-management-999-101-call-handler/
Address
Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire
OX14 1AU
Training
Training provider
THE CHIEF CONSTABLE OF THAMES VALLEY
Contact
CM Recruitment Team
Apprenticeship standard
Emergency contact handler
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 01 Oct 2023