Customer Service Operations Assistant Apprentice ADVANTAGE AUTO PARTS LIMITED

This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.

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Closing date: 05 Oct 2023

Apprenticeship summary

  • Annual wage

    £13,650.00

    Salary will be between £13,650 - £15,600 (£262.50 - £300.00 depending on age and experience)

  • Working week

    Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000193627

  • Positions

    1 available

What will the apprentice be doing?

  • Assisting customers purchase the correct parts
  • Responding to online queries and taking telephone calls
  • General office administration
  • Processing returns
  • Updating inventory on the warehouse management system

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment
  • Level 2 Functional Skills in maths & English if required
  • On and off the job training and location to be confirmed

What is the expected career progression after this apprenticeship?

  • Potential for a full-time position for the suitable Apprentice upon completion of a successful apprenticeship with an uplift in salary
  • Progression to customer service management and potentially warehouse management

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Eager and willing to learn, Hard working, Ebay experience preferred, Microsoft Excel skills, Microsoft Word skills, Friendly, Trustworthy, Willing to learn and progress

Qualifications

GCSE or equivalent English (Grade A* - C / 9 - 4) Desired
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Desired

Things to consider

Nearest train station is Berkswell station – unit is 2 mins walk from here. Requires candidate to be efficient and deal with customer enquiries speedily.

About the employer

Hello and a warm welcome to Advantage Auto Parts! We specialise in brake calipers, discs & pads, and wheel bearings kits. We are immensely proud to share that we have one of the biggest ranges of brake calipers, discs & pads and wheel bearings in Europe, fully stocked in our warehouses, ready to be dispatched. There are several unique things that make us stand out from the rest our competition: We care about delivering a good service to our customers, and although it doesn’t happen very often, when things go wrong (which they sometimes do), we take it personally and act on it promptly. We engage experienced engineers who have had long standing careers with well known car manufacturers in developing quality products, and over time we have slowly built up our parts to cover a large range of passenger and light commercial vehicles. Given that we stock the items ourselves means that you will receive your parts very quickly (mostly next day). Finally and most importantly, Advantage is run by a friendly close nit team who ensure that the wheels run smoothly (pun intended!). Our ambition is to continue servicing our customers as best we can and growing our team of friendly faces to maintain our quality standards.

Employer

ADVANTAGE AUTO PARTS LIMITED

Address

Holly Tree Barn

Truggist Hill Farm

Truggist Lane

CV7 7BW

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Training

Training provider

INTEC BUSINESS COLLEGES LIMITED

Contact

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

07580 997408

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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