Customer Service Practitioner Level 2 apprentice at Fairmans Accountants Fairmans Accountants

Customer Service Practitioner Level 2 apprenticeship. We are a small but rapidly growing firm of modern accountants in Leyland working at the cutting edge of accountancy systems, you will receive in house training on all our systems.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    23 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will be on the reception desk, dealing with clients when
    they come into the office.
  • Answering the telephone
  • Making valls and appointments for clients
  • Typing letters and invoices
  • Scanning Documents.
  • Making Tea and coffee
  • Washing up
  • General office duties

The training you will be getting

Customer Service Practitioner level 2 apprenticeship

This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

What to expect at the end of your apprenticeship

Able to progress in the firm.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Initiative


GCSE or equivalent Any 2 subjects (Grade 9-3 (C or above)) Essential
GCSE or equivalent English (Grade 9-4 (C or above)) Essential
GCSE or equivalent Maths (Grade 9-4 (D or above)) Essential

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit:

About the employer

A small but rapidly growing firm of modern accountants in Leyland working at the cutting edge of accountancy systems.


Fairmans Accountants





PR25 4UD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Charlotte Ward

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.