Customer Service Apprentice MB CENTRE LTD

We require a committed and organised individual who is enthusiastic to work as part of a team in a busy, customer-service role. The successful candidate will be motivated to succeed in this role, show commitment to career progression and demonstrate and be happy to take on extra responsibilities as and when required. Duties include booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload.

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Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8.30am – 5pm with a 30 min lunch.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    24 Oct 2023

  • Date posted

    22 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000193162

  • Positions

    1 available

What will the apprentice be doing?

This is an exciting role with first-class training and outstanding long-term career prospects.

Duties include booking customer vehicles in for maintenance and/or repairs and liaising with the workshop team to schedule the workload.

Duties will include:

Role and Responsibilities:

  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls
  • Liaising with the workshop
  • Sales department to ensure customers vehicles are ready on time

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/ customer-service-practitioner-v1-1
  • Online block release for 4 weeks out the course

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent Maths/English (Grade 4/C or above) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks in Nottingham.

About the employer

MB Centre Ltd is Nottingham’s largest and most experienced Mercedes Benz specialist, offering dealer level service and facilities at a fraction of main dealer prices.

Employer

MB CENTRE LTD

Address

Unit 4, White City Trading Estate

Little Tennis Street, Colwick

NG2 4EL

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Training

Training provider

NOTTINGHAM COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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