Hospitality Team Member Apprentice DOWNHAM HALL LIMITED

As part of this apprenticeship you will serve guests across breakfast, lunch, dinner services as well as at functions such as conferences, meetings, celebrations of life, weddings, and private dining events.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2024

Apprenticeship summary

  • Annual wage


    Tips in addition

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Wednesday to Sunday with potentially one day off at the weekend, variable shift times TBC. Between 30 and 40 hours per week.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    28 Jun 2024

  • Date posted

    30 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Serving guests at breakfast, lunch, and dinner.
  • Serving guests at functions such as conferences, meetings, celebrations of life, weddings, private dining events.
  • Ensuring guests are happy, comfortable and well looked after.
  • Meeting and greeting guests and ensuring BnB guests are well looked after.
  • Ensuring the venue is clean and tidy at all times, this involves minor cleaning, stock take, moving stock, glassware, plates etc to the correct room and setting up for events.
  • Ensuring the venue is set up and ready for service including drinks fridges, set up, run sheets etc.
  • Gaining an understanding of the food served, where it comes from and how it is cooked after training from the chefs and will talk confidently and passionately about the food.
  • Working within a team and working closely with other servers and the chefs.

The training you will be getting

  • The apprentice will be working towards the Hospitality Team Member Level 2 apprenticeship standard.
  • All delivered within the workplace via online training and at Colchester Institute Campus.

What to expect at the end of your apprenticeship

  • The apprentice could progress into supervisory roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Logical, Team working, Creative, Initiative


GCSE or equivalent maths and English (Grade 9-2/A*-E) Essential

Things to consider

This is a countryside venue, please check that you will be able to travel to the venue's location before applying.

About the employer

Downham Hall has been around for hundreds of years, for most of it's time as a large residential home to wealthy families, including the de Beauvoirs and descendants. All that has changed in 2017 when the conversion towards a Boutique Hotel and Venue commenced. Today and several hard years of work we have come a long way, have further to go, but continue our passion to create a destination for all sorts of reasons. We have weddings, business travellers, wakes, holiday makers, people with healthy appetites and locals all using our venue. The building is contemporary inside, with simple, elegant dining spaces and 5 individually designed bedrooms which are comfortable and yet also luxurious, offering the perfect place for foodies, leisure guests, business guests and special celebrations. Christina and Andrew Metcalfe manage the venue including day to day business and the finances. Downham Hall has 15 full-time staff plus part-time staff in addition. It is based in the countryside near Billericay.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2024