Customer Service Apprenticeship CLEVELAND AUTO RECYCLERS LTD

Northern Skills are recruiting on behalf of Cleveland Auto Recyclers. They are looking for 2 customer service apprentices to join their team. The role includes dealing with customer queries via telephone & e-mail, order picking and packing for online sales, telephone & counter sales and much more.

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Closing date: 10 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,158.72

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mon-Fri Times to be confirmed

    Total hours per week: 37

  • Expected duration

    21 Months

  • Possible start date

    11 Oct 2023

  • Date posted

    18 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000192304

  • Positions

    1 available

What will the apprentice be doing?

  • To maintain quality, stock control and trace-ability of all parts.
  • To sell car parts to both trade and retail customers through telephone and eBay media.
  • To take quality photographs of relevant dismantled vehicle & parts.
  • Manage stock movements and follow through with any discrepancies that arise.
  • Process actions where required on faulty goods & returns.
  • Order picking and packing for online sales, telephone & counter sales.
  • Upload parts for sale via in house software
  • Deal with customer queries via telephone & e-mail
  • High level of computer literacy required
  • Promoting products to customers
  • Dealing with challenges and conflicts
  • Influencing the customers with extra sales
  • To understand the products offered

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will work towards a Level 2 Qualification as a Customer Service Practictioner. The day release will be held at Middlesbrough College.

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Presentation skills, Administrative skills

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Cleveland Auto Recyclers is the number one breaker and salvage yard in the East Cleveland area. We are an Environmental Agency registered waste carrier and a registered motor salvage operator.

Employer

CLEVELAND AUTO RECYCLERS LTD

Address

SKELTON INDUSTRIAL ESTATE

SKELTON IN CLEVELAND

SALTBURN BY THE SEA

TS12 2LQ

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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