Customer Service Apprenticeship CLEVELAND AUTO RECYCLERS LTD
Northern Skills are recruiting on behalf of Cleveland Auto Recyclers. They are looking for 2 customer service apprentices to join their team. The role includes dealing with customer queries via telephone & e-mail, order picking and packing for online sales, telephone & counter sales and much more.
Closing date: 10 Oct 2023
Apprenticeship summary
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Annual wage
£10,158.72
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Mon-Fri Times to be confirmed
Total hours per week: 37
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Expected duration
21 Months
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Possible start date
11 Oct 2023
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Date posted
18 Aug 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000192304
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Positions
1 available
What will the apprentice be doing?
- To maintain quality, stock control and trace-ability of all parts.
- To sell car parts to both trade and retail customers through telephone and eBay media.
- To take quality photographs of relevant dismantled vehicle & parts.
- Manage stock movements and follow through with any discrepancies that arise.
- Process actions where required on faulty goods & returns.
- Order picking and packing for online sales, telephone & counter sales.
- Upload parts for sale via in house software
- Deal with customer queries via telephone & e-mail
- High level of computer literacy required
- Promoting products to customers
- Dealing with challenges and conflicts
- Influencing the customers with extra sales
- To understand the products offered
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will work towards a Level 2 Qualification as a Customer Service Practictioner. The day release will be held at Middlesbrough College.
What is the expected career progression after this apprenticeship?
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
CLEVELAND AUTO RECYCLERS LTD
Address
SKELTON INDUSTRIAL ESTATE
SKELTON IN CLEVELAND
SALTBURN BY THE SEA
TS12 2LQ
Training
Training provider
MIDDLESBROUGH COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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