Customer Service Apprenticeship (Stafford Pk, Telford) EUROFIT AUTOCENTRE LIMITED

This is an exciting opportunity for an enthusiastic and ambitious person to join our growing team at Eurofit Autocentres as a Customer Service Practitioner. The ideal person should be willing to learn and keen to develop. You will act as the main point of contact between the company and customers via face to face, email and telephone.

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.30pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    16 Dec 2023

  • Date posted

    30 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000192164

  • Positions

    1 available

What you will do in your working day

  • Acting as the main point of contact between the company and customers via face to face, email and telephone
  • Preparing and submitting quotes, orders, contracts and various other documents to clients
  • Booking in Customers motor vehicle services, repairs & MOTs
  • Resolving client enquires in a professional manner, and reporting them to management as required
  • Developing and maintaining solid customer relationships

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in English and maths if required
  • All training is completed in the workplace

What to expect at the end of your apprenticeship

  • Possible employment with the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths/English (Grade 4/C) Desired

About the employer

Established in 2001, Eurofit Autocentres is an independent vehicle repair company expanding rapidly throughout the UK. We currently has 11 centres open offering specialist repair and maintenance. Eurofit Autocentres are experts in vehicle repair including MOT, brakes, tyres and servicing for all makes and models of light vehicles.

Employer

EUROFIT AUTOCENTRE LIMITED

Address

3c Stafford Park 4

Telford

TF3 3BA

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Training

Training provider

STAFF SELECT LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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