Apprentice Customer Service/Administrator Support TOWER LOTTERY PARTNERSHIP LTD

Immediate start for an apprentice to learn all aspects of the Sales Support and Operations administrative roles. This includes supporting the day to day running of the Sales Support and Operations office, aiding canvassers, area managers and charities by the effective performance of the department whilst remaining calm under pressure.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    29 Jan 2024

  • Date posted

    17 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Learn all aspects of sales and operations detailed below but not limited to:

  • Registration of canvassers including recording of price per deal, target rate and cancellation rate and population of the compliance system on the MI system, and managing documentation in relation to registration. The process also requires new starter kit to be assembled and distributed
  • Store management - this involves recording all store bookings accurately on the MI system and ensuring that the charities are informed daily of any ad hoc changes, also producing weekly pdf files for each of the charities in line with current fundraising regulator guidelines. This also entails distributing store approach letters as required and maintaining the information contained in these letters to represent the most up to date data
  • Management of stock and uniform inventory, stock control and distribution - this involves the entirety of the process from ordering stock from approved suppliers ensuring all designs are correct, ensure all display equipment is on the Asset Register
  • Compliance Management Support - working closely with Compliance and Client Relationship Manager to ensure that the MI System is complete with all required compliance documentation and the chasing up of missing information. This requires accurate recording of all information for each canvasser
  • Weekly recording of Police Areas for canvassing, accurately recording areas under the correct charity/police area for full compliance reasons
  • Posting out of parcels, via Royal Mail or Interparcel and dealing with queries in relation to the parcels from recipients, monitoring and adding amounts to Interparcel and franking machine as required
  • Responsible for the ordering and management of stationery
  • Offer administrative support to all area managers, and provide support to Head of Operations where required
  • Identify opportunities to streamline and improve efficiency in existing procedures
  • Manage telephone calls to 03335775707 numbers and emails to,, with canvasser, customer and charity enquiries
  • Provide cover, when required, to Head of Operations during holidays, sickness, meetings and busy periods
  • Maintenance of bond procedures. Ensuring bonds are applied and refunded as required for tablets and display equipment
  • Maintenance of PO spreadsheet ensuring PO numbers are issued and recorded accurately for Finance use
  • Systems and IT, Governance
  • Working knowledge of all Tower systems - Tower Solutions, Ideal Host, Send Pro
  • Understanding of basics of lottery law to advise canvassers in field
  • Ability to maintain and manage tablet hardware offering an IT support role on tablet equipment for sales force
  • Maintain Ideal Host portal ensuring tablets are assigned correctly to each canvasser, canvasser records are disabled once canvassers leave Tower, send memos, remove sign ups etc.

The training you will be getting

Customer Service Practitioner level 2 apprenticeship standard.

This qualification requires college attendance one day a month.

What to expect at the end of your apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

The role is often fast paced and the ability to react quickly to situations is essential. However, in quieter times, general housekeeping both physical and digital can be completed.

About the employer

At Tower Lottery Partnership we believe we are the complete lottery company. From lottery player acquisition to a fully managed lottery service. We are licenced by the Gambling Commission as an External Lottery Manager. Tower Lottery Partnership is headed up by Owner Julian Naylor and a dedicated team of lottery professionals A significant part of our core business is acquired through our long standing agreements with air ambulance charities throughout the UK. The company has recruited lottery players for these organisations since 2008 with North West Air Ambulance and Derbyshire, Leicestershire and Rutland Air Ambulance being our first clients. We now work with a further 12 air ambulance charities and manage 6 of these lotteries in their entirety. Tower have recruited over 1,500,000 lottery players and through continued membership of their local air ambulance lottery, over £50m was raised in 2018 alone. This money is used directly to fund the lifesaving helicopters that fly to help people in their hour of need, ensuring the best possible care is provided. It is a truly astonishing amount of money and all the staff and fundraisers are proud of the part they play in helping generate such vital funds








You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jan 2024