IT Support Apprentice - Oxford Products Oxford Products

We require an IT support Apprentice to help maintain our IT infrastructure. You'll be assisting with the installation, configuration, and maintenance of computer systems, plus much more. The successful candidate will have the opportunity to work with a wide range of IT technologies and could potentially be offered a job after the apprenticeship.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    40 hours per week, working days and hours TBC. Successful candidate will assist with day-to-day issues that arise, like resolving PC, network and printer issues reported by end users, helping with the administration of the company's website, etc.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    17 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an IT Apprentice, you will have the opportunity to gain valuable hands-on experience and learn essential skills in the field of Information Technology.

Working closely with experienced IT professionals, your main responsibilities will include:

  • Assisting in the installation, configuration, and maintenance of computer systems, networks, and software
  • Providing technical support to end-users, troubleshooting hardware and software issues
  • General PC maintenance
  • Helping with the administration of our website
  • Participating in IT projects, such as system upgrades, software deployments, and network enhancements
  • Documenting processes, procedures, and technical specifications
  • Working with our IP telephony system
  • Working with a wide range of products and technologies including PCs, Mac, iPads, mobile devices, and ERP systems

What training will the apprentice take and what qualification will the apprentice get at the end?


  • 13-months practical training period, plus 3-months for End Point Assessment

Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1-day a week for 1-year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in maths and English (7-days at college for each, if required)
  • Off the job training will count for at least 6-hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and maths
  • Level 3 Information Communications Technician Apprenticeship

What is the expected career progression after this apprenticeship?

We have a full-time role available after the apprenticeship for the correct candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*-C 9/4) Essential
GCSE or equivalent Maths (Grade A*-C 9/4) Essential
GCSE or equivalent Computer Science (Grade A*-C 9/4) Desired

Things to consider

Knowledge of MS Office and Windows operating system. Mac knowledge would be a bonus. Good People Skills. Ability to prioritise. Good organisational Skills, good problem solving and ability to work on own initiative. Professional, Organised, Flexible approach to work, Confident, Team Player, Good attention to detail. Role is based in Witney, Oxfordshire, there are good bus routes to Carterton and Oxford. Please note the 8AM start to ensure you are able to arrive on time.

About the employer

Oxford Products Ltd (OXFORD) is a global leader in motorcycle and bicycle aftermarket products. Our huge range of products encompasses everything which makes life on bikes better: from clothing and helmets to accessories, hard parts, locks, luggage and much more! These market-leading products are designed in-house by a team of active enthusiasts and skilled technicians, based at the company’s 150,000 sq ft / 14,000 sq m purpose-built headquarters in Oxfordshire, UK. With the support of the latest CAD technology, a 3D printing suite and a fully equipped test laboratory, we innovate, analyse, test and develop unique products in pursuit of the best experience for two-wheel enthusiasts. Recognised for our innovative design and dynamic marketing solutions, OXFORD-branded products are available in over 80 countries worldwide through a network of distribution partners. In the UK, those products are distributed directly to the company’s retail and wholesale partners, along with a small number of high profile international brands. OXFORD currently employs around 160 staff and has further ambitious plans for growth in both its UK and its global operations.


Oxford Products


2 De Havilland Way


OX29 0YG

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Training provider




Apprenticeship standard

Information communications technician

Level 3 (A level)

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