Customer Service and Administration Apprentice (Finance team) STACATRUC LTD

If you have an interest in finance and would enjoy working with customers this is a fantastic opportunity to kick start your career with a company based in Thatcham, working in a friendly and supportive team. The team specialise in working with customers, who are purchasing & hiring new & used forklift trucks and material handling equipment.

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Closing date: 28 Sep 2023

Apprenticeship summary

  • Annual wage


    There is some flexibility with the salary for the right candidate, £12000 - £15000.

  • Working week

    Monday to Friday 8am - 5pm (with 1 hour lunch)

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    29 Sep 2023

  • Date posted

    17 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Solving customer queries
  • Producing/providing customer statements
  • Escalating issues
  • Chasing outstanding/upcoming debt via email and telephone
  • Allocating cash
  • Working towards targets and updating reports to maintain all aspects of the purchase ledger across the Group, including coding purchase invoices to the relevant nominal account
  • Liaising with suppliers and recording purchase orders
  • Support the preparation of the weekly payments run
  • Performing supplier statement reconciliations
  • Liaising with suppliers to resolve queries and discrepancies.
  • Supporting the wider finance team with any additional requirements as requested
  • Liaising direct with customers as necessary.
  • Undertake and fully engage/participate in any other ad-hoc duties required within the Accounts team, as directed by the Financial Controller

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards the Level 2 Customer Service Practitioner Standard, this will be group training at WBTC in Newbury twice a month and a monthly 1-1 training and review meeting.


What is the expected career progression after this apprenticeship?

There are opportunites for the right candidate to progress with further qualifications within accountancy (AAT) or administration.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Customer care skills, Number skills, Analytical skills, Team working, Initiative, Eager to learn


GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent maths (Grade 4 or C) Essential

About the employer

We have a great welcoming team which are spread across the nation. Head office is based in Berkshire, with depots in the Midlands, Greater Manchester, East Anglia. We will provide you with ANY industry leading technical training to ensure you have the knowledge & all the tools to do your job. As Stacatruc continues to grow, we are a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We’re committed to the well-being of all our staff and to the sustainability of our environment. We are looking for the right person that takes their own initiative in this very important position to join us in our progression forward. If you are looking for a new challenge, have the drive to really build something to be proud of and grow this could be just the job for you!







RG19 4NA

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Training provider



Rachel Eaves

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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