Grounds Maintenance Operative Apprenticeship TIVOLI GROUP LIMITED

This is an exciting opportunity to work for a large and reputable company. You will work on client's sites and ensure all external areas are maintained to an exceptional standard. This is a great opportunity for anyone looking for a career in grounds maintenance. You will take responsibility for own safety and that of colleagues as well as members of the public impacted by daily work, carry out point of work risk assessments and site-specific risk assessments based on daily activities to be undertaken and adhere to H&S standards at work sites.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    National minimum wage which will vary depending on your age. The range is £5.28 - £10.42

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Winter 30 hours, summer 45 hours but they’re paid for 40 hours throughout the year. Shifts alter throughout the seasons. Early starts may be required – exact times depend on location and season.

    Total hours per week: 40.0

  • Expected duration

    24 Months

  • Possible start date

    13 Oct 2023

  • Date posted

    16 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities

1. Quality, Health & Safety

  • Prompt near miss and accident reporting
  • Take responsibility for own safety and that of colleagues as well as members of the public impacted by daily work
  • Carry out point of work risk assessments and site-specific risk assessments based on daily activities to be undertaken
  • Adhere to H&S standards at work sites
  • Report equipment and machinery faults to team leaders
  • Promptly report any safety critical training needs or requirements
  • Carry out visual vehicle checks, take/report remedial actions
  • Use equipment and machinery according to instructions, safety standards and training

2. Financial Control

  • Timely notification to team leader of PPE and consumable requirements
  • Report information to team leader regarding 'extra' reactive works undertaken by you/your team
  • Accurate submission of timesheets

3. Commercial

  •  Develop working knowledge of client/site requirements and needs in order to identify opportunities for additional sales/work
  • Use grounds knowledge to flag any service delivery issues that may impact upon client satisfaction or payment.
  • Communicate with team leader regarding capacity to complete extra work and improvements to the work schedule/planning to increase productivity and client satisfaction
  • Forward notice of absence requests to allow enough time to ensure contractual performance obligations are met.

4. Service Delivery

  • Complete documentation relating to work completed
  • Report customer complaints/issues to team leader promptly
  • Responsible for completing daily allocated work as per work schedule and instructions from team leader
  • Solve customer complaints or escalate as required (according to procedure)
  • Proactively communicated with team leader regarding machinery/equipment requirements based on forward work schedule
  • Have knowledge of and work within the specific requirements of the client site, e.g. security or conduct requirements
  • Maintain Tivoli’s corporate image by wearing the correct uniform, displaying your ID card at all times and adhering to the Tivoli code of conduct
  • Be aware of the impact of your daily work activities on members of the public and take action as needed e.g. measures to ensure safety and no damage to public property
  • Provide on the job assistance and support for seasonal members of staff in order to help them settle into their roles and the company
  • Additional duties dependant on client site

What training will the apprentice take and what qualification will the apprentice get at the end?

Horticulture or landscape construction operative Level 2.

Your training will be provided by both your employer and Grey Seal Academy. All training is delivered face to face at the workplace either on site or videoconferencing; this includes x1 training session and x1 coaching session per month.  You will have access to an online portfolio and virtual learning environment to assist your training and assessment during your programme.

During the apprenticeship you will learn the following topics:

  • Communication; communicate with others, including clients, the public and colleagues, this may require basic IT systems use
  • Team working; work alone and as part of a team effectively and recognise how all staff are dependent on each other to meet business objectives
  • Health and safety; apply relevant health and safety processes and procedures. Implement specific industry information on hazards relevant to horticultural environments
  • Follow safe systems of work and safety information provided by employer. Implement environmental protection policies and procedures
  • Environmental; prevent and control local pollution incidents e.g. use of spill kits
  • Planting, plant growth and development; care for plants correctly in different environments, including basic irrigation methods, planting methods and identifying plant deficiencies
  • Install various soft-landscape materials e.g. shrubs, trees, herbaceous, bedding, grass areas and seed. This will include site preparation, planting, sowing, turfing, preparation of seed beds and mulching
  • Soil cultivation; cultivate and improve soils by mechanical methods and by hand, making and amelioration of growing media and soils
  • Tools, equipment and machinery; safely use tools e.g. spades, rakes, shovels; equipment e.g. tape measure and spirit level and machinery e.g. pedestrian controlled mowers, hand held strimmer, hedgecutter
  • Vegetation control; follow processes and methods of site clearance, using tools and machinery for pruning and vegetation control, including basic turf management
  • Follow weed control methods
  • Propagation
  • Site presentation; work to a specified finish

Upon completion of the apprenticeship you will gain the following qualifications and standard:

  • Horticulture Operative Level 2 Standard
  • Emergency First Aid at Work Level 3
  • Safe Use of Pesticides Level 2
  • Level 2 Award in the Safe Application of Pesticide Using Hand Held Equipment 
  • Functional Skills in mathematics Level 1 / 2 (if applicable)
  • Functional Skills in English Level 1 / 2 (if applicable)

What is the expected career progression after this apprenticeship?

  • There is the potential of being taken on permanently after the apprenticeship into a full-time position

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade 9-3/A*-D) Desired

Things to consider

This role requires you to work outside in all weathers. The ability to drive would be useful for this role but it is not essential. You will be required to have a DBS check before starting the role, Tivoli will pay for this.

About the employer

Tivoli is a leading UK independent grounds maintenance provider with a passion for self-delivering beautifully managed spaces, improving the environment and managing all forms of growth on behalf of our clients. Our leading status derives from more than 30 years of experience serving both the public and private sectors and our multi-award winning, specialist, high quality service provision across the whole of the UK.






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Training provider



Holly Lee-Crick


Apprenticeship standard

Horticulture or landscape construction operative

Level 2 (GCSE)

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