Vehicle Parts Advisor Apprenticeship - Porsche Centre Bournemouth INCHCAPE RETAIL LIMITED

The role of a Vehicle Parts Advisor is to provide each of our customers with consistently high levels of service within the Parts Department. This exciting apprenticeship programme is ideal for someone who enjoys engaging with people and wants to learn more about stock management vehicle parts maintenance and repair.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    16 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000191522

  • Positions

    1 available

What will the apprentice be doing?

The Vehicle Parts Advisor role varies slightly by the employer, based upon the specific needs of the location. The below explanation is therefore a guide to support you in understanding what the role might entail.

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering selling and managing stock control on a wide range of vehicle parts and accessories.

Duties may vary from employer to employer but will typically include:

  • Advising customers on how to solve a problem with their vehicle
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock
  • Raising invoices for parts sold
  • Liaising with other members of staff
  • Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work

Customers may include members of the public service departments of dealers and garages.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
  • We will support you to gain your Functional Skills if you require them in maths and English
  • All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Slough
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
  • Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified

What is the expected career progression after this apprenticeship?

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

As one of the leading franchised retailer groups in the UK, partnering many of the world's best brands including, Audi, BMW, Jaguar, Porsche, Land Rover, Mercedes-Benz, smart, Toyota, Lexus and Volkswagen, we’re passionate about ensuring our customers come first, every time. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. Our Inchcape staff are expertly trained and here to help with all your car requirements, so please feel free to visit one of our friendly, welcoming dealerships, or if you prefer contact us by phone or online. As always, the choice is yours.

Employer

INCHCAPE RETAIL LIMITED

Address

Cobham Rd, Ferndown, Wimborne

BH21 7ED

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Training

Training provider

CALEX UK LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Oct 2023