L3 IT Support Apprentice (BPP Education Group Manchester) BPP HOLDINGS LIMITED

Resolving incident and request tickets using effective ticket management practices and to required KPI’s. Build Desktops and Laptops using SCCM/Intune. Learning how to use a range of IT support tools. Level 3 Information communications technician apprenticeship.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    16 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provision staff New Starter accounts and manage the set up and access to all related software.
  • Manage staff leaver process from retrieving hardware to disabling all access.
  • Hardware request fulfilment.
  •  Monitor and maintain stock levels, ensuring the Asset register and stockroom records are kept up to date.
  • Escalate issues to the IT Support Specialists or IT Support Team Leader as appropriate.
  • Assist with any new or ongoing IT related projects.
  • Deal with walk ups in the office in a friendly, professional manner.
  • Assist with the maintenance of IT equipment at BPP sites.
  • Any other tasks as requested by the IT Support Team Leader or IT Support Manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information communication technician.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. 

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Key learning from the apprenticeship include:

Understanding business and organisations.
Introduction to project management.
Business governance.
Business operations.
Business project based on a current business challenge.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Strong passion for IT, Self motivated and committed, Be ambitious, Proactive, Good written skills, Willingness to learn, Office 365 applications, Window operating systems


GCSE or equivalent English (Grade (A*-C/9-4 or equivalent)) Essential
GCSE or equivalent maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

BPP Education Group is the largest apprenticeship training provider in the UK, offering a wide range of professional and vocational education, offering a wide range of programs and qualifications on a global scale and continue to work closely with 87% of the top FSTE 100 companies informing and upskilling our clients workforce. BPP Group has over 45 years of experience in professional qualifications. Our provision expanded 14 years ago with the introduction of apprenticeship qualifications. Our groupwide provision extends across multiple sectors and educational routes, including, short courses, stand-alone qualifications, across Accountancy, Law, Financial Services, HR, Digital, Management Development, and Nursing, with our BPP University providing a unique link to higher level specialist qualifications.




St. James Buildings

79 Oxford Street


M1 6FQ

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Training provider



La'Kei Scott


0203 8342872

Apprenticeship standard

Information communications technician

Level 3 (A level)

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