Kia Customer Service Parts Advisor Apprenticeship - Mantles Royston BRAYLEYS CARS LIMITED

Working in an approved office environment, An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Monitoring and solving customer problems/enquiries and processing customer’s orders.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am - 5pm. May include some Saturday's. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    15 Aug 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000191354

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2. 

Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An apprentice’s training includes:

  • Industry recognised Level 2 Customer Service Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

Welcome to Westdrive, your local award winning Kia dealer. We have been one of the UK’s largest Kia dealerships for many years and we are now proud to also become the new home for Mazda in Braintree and Chelmsford too. Here at Westdrive we pride ourselves in giving our customers an outstanding level of customer service. Customer satisfaction is at the forefront of everything we do, from having experienced and knowledgeable sales people to help you find the right car for you, to providing expertly trained technicians to help keep your car in tiptop condition and provide valuable advice on running your vehicle. Get in touch and see how we can help you today.

Employer

BRAYLEYS CARS LIMITED

Address

York Way

Royston

SG8 5HJ

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923 216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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