Ocean Freight Forwarding Apprentice DHL GLOBAL FORWARDING (UK) LIMITED

DHL Global Forwarding are recruiting for an International Freight Forwarding Apprentice to join the Ocean Freight Department in the Northampton branch. The role will include exporting & importing goods from & to the UK & across the world. This is an amazing opportunity to start your freight forwarding career & earn a recognised qualification.

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Closing date: 26 Sep 2023

Apprenticeship summary

  • Annual wage


    The annual salary for this role is starting at £14,625 rising to £17,000 in the first 12 months.

  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    14 Aug 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Customers’ logistics by arranging the movement of freight via air or ocean and/or road. This can include exporting and importing goods from and to the UK and across the world. The main focus will be working in the Ocean Freight Department.

Key activities can include:

  • Develop relationships with customers (internal/external)
  • Ensure all customer enquiries are responded to promptly and professionally
  • Adhere to customs compliance procedures and documentation
  • Ensure each ‘Job File’ is fully and accurately completed
  • Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
  • Work with DGF departments on ocean or air freight planning and coordination
  • Liaise with DGF transport & warehouse teams on ocean or air freight planning and coordination
  • Liaise with overseas offices on ocean or air freight planning and coordination
  • Maintain mandatory milestones through the company's freight forwarding system
  • Create, manage and maintain the movement of freight
  • Update the company’s customer complaints system with all required inputs
  • Ensure that all interactions are compliant with DPDHL code of conduct and other compliance requirements e.g. anti-corruption

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 International Freight Forwarding Specialist Apprenticeship Standard - Ocean Freight Pathway:

  • On the job training delivered by the employer
  • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
  • For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
  • Allocation of an apprenticeship delivery coach who will carry out regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 20% off the job training activities
  • Quarterly formal progress review meetings, identifying learning achievements and next steps

What is the expected career progression after this apprenticeship?

  • For the right candidate, based on your development and performance during the apprenticeship, the aim is that apprentices move into a permanent position within the business towards the end of their fixed term contract – subject to a suitable vacancy being available at that time and in line with the selection process for the role
  • We also offer a competitive salary with incremental increases and benefits in line with permanent employees

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working


GCSE or equivalent 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) Essential
A Level or equivalent any subject (Grade A - E/Pass Grade) Essential

Things to consider

Minimum of 5 x GCSE passes including English and Maths. Minimum of 1 x A level pass (A – E) or equivalent qualifications or 2 years' work experience.

About the employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.




Newnham Drive

Heartlands Business Park


NN11 8YG

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Training provider





Apprenticeship standard

International freight forwarding specialist

Level 3 (A level)

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