Apprentice Customer Service/Optical Assistant OPTIQUE VISION (SOUTHWELL) LTD

Join this optical provider as a valuable addition to their team. In the first instance you will learn to provide first class customer service to their patients, in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours to be conducted during the store opening times of Monday to Saturday 09:00 - 17:00.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    14 Aug 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Welcoming patients to the setting
  • Booking appointments
  • Helping young patience to feel at ease
  • Creating new patient records
  • Updating and scanning records onto patients record system
  • Setting up diaries for clinics
  • Carrying out basic spectacle repairs
  • Helping patients to understand accessories or consumables that may be required
  • Housekeeping which is enhanced
  • Helping people to choose spectacles if required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. This is a Knowledge, Skills and Behaviours apprenticeship standard.

You will experience a blended learning model. You will be invited to attend regular workshops that will help support your learning. These can be attended in person at our Derby Road campus in Mansfield or virtually using Microsoft Teams.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role. This will be funded by the employer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

We are a new friendly independent opticians in Southwell, Nottinghamshire. Optometrist Allan and Dispensing Optician Rowena, have both 20 years’ experience in ophthalmic eyecare services. Our opticians owned practice allows us to give you the very best in affordable eyecare. Using the latest in eye examination technology allowing our optometrist to perform our eye tests to perfection.






NG25 0EN

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Training provider




01623 900718

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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